Gaming Manager

Genting Casinos; Bedford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading gaming and entertainment company in Bedford is seeking a Gaming Manager responsible for achieving gaming contribution targets by optimizing service delivery. You will lead, motivate, and empower the Live Table Gaming team while ensuring compliance with regulations, fostering an engaging customer experience, and managing casino operations effectively. Exceptional customer service and effective leadership are key components of this role.

Qualifications

• Experience managing gaming operations in a casino environment.
• Thorough understanding of the Gambling Act 2005 and relevant regulations.
• Ability to train and motivate a team to deliver exceptional service.

Responsibilities

• Ensure compliance with Gambling Act and other legislation.
• Lead the Live Table Gaming team to ensure excellent customer service.
• Manage casino operations effectively during shifts.

Skills

Customer service

Leadership

Compliance knowledge

Problem-solving

Job description

Job Description

JOB DESCRIPTION

Gaming Managers are responsible for achieving Gaming contribution targets by optimising gaming service delivery. Their roles are fundamental in displaying visible leadership through developing, motivating and empowering Live Table Gaming team members to deliver an engaging customer experience.

Key Skills & Responsibilities :

• To ensure full compliance within the requirements of the Gambling Act 2005, Gambling Commission guidelines, Licensing conditions and codes of practice (LCCP), Company policy and procedures, including Employment Law and any other relevant legislation or authorities.
• To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner.
• Leads by example by maintaining physical presence and visible on the main gaming floor when on duty.
• To ensure all employees deliver exceptional levels of customer service in accordance with the “The Genting Experience” standards.
• Pro-actively manage all aspects of the casino operation when required to fulfil the role of duty manager, with special emphasis upon the delivery of effective, efficient on shift gaming performance.

To maximise turnover and margin opportunities on all live table gaming and electrinic offers, by deploying all available resources effectively to ensure ...