Funeral Arranger- 12 Months Fixed Term Contract

CO-OP; Hastings; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused company in Hastings is seeking a part-time client support professional to build relationships with clients and manage funeral arrangements. The role requires empathy and a commitment to providing excellent service. Full training is available, and the position offers a competitive salary along with a range of benefits including discounts and a pension scheme.

Benefits

30% off Co-op branded products

23 days holidays (pro rata)

Pension with up to 10% employer contributions

Access to Employee Assistance Programme

Access to virtual GP and free eye tests

Career development opportunities

Friendly and supportive team

Access to Wagestream

Qualifications

• Full training provided for those without funeral industry experience.
• Ability to work independently and handle physical tasks.

Responsibilities

• Build and maintain relationships with clients.
• Support clients in person and over the phone.
• Maintain a clean and welcoming environment.
• Manage documentation and funeral arrangements.
• Handle manual tasks including moving coffins.

Skills

Client relationship management

Empathy

Basic mathematical skills

IT skills

Attention to detail

Communication skills

Manual handling

Job description

Responsibilities

• build and maintain positive relationships with clients and the community
• support our clients both in person and over the phone, arranging family visits and answering client questions
• make sure that the funeral home -both inside and out- is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you'll be the only person in branch)
• work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing
• make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers
• support with manual handling of coffins and the deceased
• update client management applications, entering accurate and timely information to ensure records are kept up to date at all times
• the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing
• a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to
• good IT skills, with the ability to use a range of technology devices and systems (e.g., computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems
• a passion for delivering great service and building relationships
• high levels of empathy, discretion and care
• the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided)

You don’t need previous experience in the funeral industry to apply as we provide full training and ongoing support so you’ll have all the tools you need for your new role. You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

Building an inclusive work environment
We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

£13.01 per hour plus benefits

Part time 18.75 hours per week, 9am-5pm, Monday and Tuesday, 9am-12:45pm Wednesdays

Hastings, TN34 1QY

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• a pension with up to 10% employer contributions
• access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
• access to virtual GP and free eye tests
• endless career development opportunities including apprenticeships
• friendly, supportive team and the knowledge that you make a huge difference to your community
• access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it