Funeral Arranger

Co-op Group; Stowmarket; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known cooperative organization in Stowmarket is seeking a Funeral Arranger to join their team. This part-time role offers £13.01 per hour and requires building relationships with clients while managing sensitive responsibilities. No prior experience is necessary as comprehensive training will be provided. Benefits include discounts on cooperative products and services. Apply today for a meaningful career in your community.

Benefits

30% off Co-op branded products

23 days holiday pro rata

Pension with up to 10% employer contributions

Access to Employee Assistance Programme

Career development opportunities

Wagestream access

Qualifications

• Good communication skills to interact with clients and colleagues.
• Ability to perform basic calculations and handle cash.
• Keen eye for detail ensuring regulatory compliance.
• Proficiency in using technology and learning new applications.
• High levels of empathy and discretion during sensitive situations.

Responsibilities

• Build and maintain positive relationships with clients.
• Support clients in both person and over the phone.
• Ensure the funeral home is clean and welcoming.
• Work with digital systems to manage client documentation.
• Support manual handling tasks related to the deceased.
• Update client management applications timely.

Skills

Communication skills

Basic calculations

Attention to detail

IT skills

Empathy and care

Job description

Overview

Funeral Arranger — £13.01 per hour plus benefits. Part time 15 hours per week, 9am-5pm, Monday and Tuesday. Stowmarket, IP14 1AD.

You can apply for this job on your mobile in a few simple steps — no CV needed. Join our friendly team and help families say the perfect goodbye to loved ones. You don't need previous experience in the funeral industry to apply as we provide full training and ongoing support so you\'ll have all the tools you need for your new role. You\'ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. Find the kind of job satisfaction you didn\'t think was possible. Apply today.

What you\'ll do

• Build and maintain positive relationships with clients and the community
• Support our clients both in person and over the phone, arranging family visits and answering client questions
• Ensure that the funeral home, inside and out, is clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, and report and record any maintenance issue (there will be times when you\'ll be the only person in branch)
• Work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing
• Ensure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers
• Support with manual handling of coffins and the deceased
• Update client management applications, entering accurate and timely information to keep records up to date

What kind of person this role suits

• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally
• Ability to work with numbers and perform basic calculations such as cash handling, applying discounts, simple data entry and invoicing
• Keen eye for detail and accuracy, ensuring regulatory policies and processes are followed
• Good IT skills, with the ability to use a range of technology devices and systems (e.g., computers, tablets, smartphones, printers) and to learn new applications
• A passion for delivering great service and building relationships
• High levels of empathy, discretion and care
• Ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (training and equipment provided for safe working practices)

Why Co-op?

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, plus discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• A pension with up to 10% employer contributions
• Access to the Employee Assistance Programme with confidential advice and support, 24 hours a day
• Access to virtual GP and free eye tests
• Opportunities for career development and apprenticeships
• A friendly, supportive team and the knowledge that you make a big difference to your community
• Access to Wagestream to access a portion of pay as you earn it

About Co-op and inclusion

At Co-op, we\'re owned by our members. We are one of the world\'s largest co-operatives, with a clear social purpose aimed at building a fairer world for our members, customers, colleagues, and communities.

Building an inclusive work environment: We are actively building diverse teams and welcome applications from everyone. We want inclusive work environments where colleagues have equal opportunities to reach their full potential. We celebrate differences and recognise the importance of teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, and we will offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We will ask whether you\'d like to be considered under the Disability Confident scheme when you apply. For more details about our recruitment process, visit jobs.coop.co.uk/apply-process, and for diversity and inclusion commitments, visit jobs.coop.co.uk/diversity-inclusion-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.