Fundraising Support Officer

NI Chest Heart and Stroke; Belfast; On-site; GBP 29,000; Full time

Job summary

A charitable organization in Belfast is seeking a Fundraising Support Officer to provide administrative and logistical assistance to the fundraising team. This role is essential for engaging with community events and supporters. The ideal candidate has experience in administration, excellent communication skills, and a passion for supporting charitable initiatives. This office-based position offers a full-time contract with a salary of £28,624.

Benefits

25 days annual leave

Contributory pension scheme

Health scheme participation

Reimbursement for business mileage

Qualifications

• 2 years of experience in an administrative role providing a wide range of admin support.
• Experience in delivering excellent customer service.
• Robust IT experience including PowerPoint, Word and Excel.

Responsibilities

• Provide administrative and logistical support for community partners and supporters.
• Assist with fundraising materials and events as required.
• Develop and manage a robust collection box programme.

Skills

Excellent customer service

Verbal communication

Written communication

Time management

Multitasking

Education

Educated to ‘A’ Level or equivalent

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Raiser’s Edge database

Job description

Job Details

Job Title: Fundraising Support Officer

Reports to: Community & Events Fundraising Manager

Hours per week: 35 hours, full-time

Location: NICHS HQ, 21 Dublin Road, Belfast – office based role

Salary: NJC Point 14 (£28,624)

Contract: Permanent

Probationary period: 6 months

Job Description:

To provide administrative and logistical support to the community and events fundraising team as well as the wider income generation team, and assist in the engagement and stewardship of community events, partnerships and supporters.

Key Tasks and responsibilities

General Tasks

• Provide excellent administrative and logistical support for key community partners, supporters and volunteers
• Provide excellent first point-of-contact service for community and events related enquiries and triage accordingly
• Work alongside the corporate support officer to take responsibility for raising requisitions, stock control, monitoring usage and re-ordering. This will include managing a system for dispatching, placing, and maintaining materials across NI
• Assist the team by delivering and collecting fundraising materials, and attending cheque presentations and fundraising events, as and when required
• Assist in monitoring, coding and production of monthly and quarterly community income reports for the Income Generation Team
• identify PR opportunities for the Communications team
• Coordinate the fundraising volunteer and regional ambassador network. This will include: recruitment, engagement, and retention and will involve working and liaising with external bodies such as Volunteer Now, digital and print promotion outlets, and any other relevant stakeholders.
• Helping to develop new fundraising products, including merchandise and marketing materials for community campaigns.

Stewardship

• Responsible for the administration of NICHS’s online giving pages, including GoFundMe, JustGiving, Facebook fundraising, NICHS website pages, Community inbox and NFC tags
• Stewardship of all “online-only” community supporters, such as Facebook fundraisers
• Regularly input data into the fundraising CRM, updating community contacts to keep database current and help grow our community support base
• Assist in the development of bespoke partnership updates and impact reports
• Assist the team in the development of the supporter recognition and stewardship plan, helping to create journey plans and an effective recognition process, including the development and implementation of a tiered receipt process and to track and recognise key partner/supporter milestones and targets
• Identify and report on re-engagement opportunities with lapsed supporters and manage their stewardship
• Manage the automated stewardship journey for all online In-Memory pages through new Much-Loved platform
• Manage Wedding Favour enquires to include recording of information, delivery of materials and ongoing stewardship.
• Proficient use of our CRM to identify and report on re-engagement opportunities with lapsed supporters across the team
• Assist with HQ and 3rd party events, including logistics, participant fundraising support, tracking fundraising totals and ensuring all records are up to date post event.
• Develop and manage a robust collection box programme with supporting distribution, tracking, stewardship and conversion plan

New Business Development

• Support the Community & Events Fundraising Manager to research to identify clubs, societies, groups etc who seek charities to support on an annual basis.
• Prospect research to identify local businesses to approach for support.
• Research and identify high value community partners and audiences that are aligned to the mission of NICHS, including Charity of the year opportunities etc.
• Regularly research and keep abreast of key fundraising sector trends and opportunities for promotion, such as maintaining calendar of events e.g. wedding fairs, corporate networking events, third party events, community events, etc
• Research and secure new innovative fundraising products, including Donations In Lieu of Gifts (DILOG), Wedding Favours, etc.

Wider Department support

• Provide administrative support to all Income Generation Managers and Fundraisers/Co-ordinators
• Provide support with other Fundraising activities, including schools fundraising and Charity of the Year opportunities. Comply with all organisational wide policies, processes and procedures
• Flexible and willing to travel in NI during evenings and weekends on occasion
• Any other duties that fall within the scope of this role that may be required from time to time by the income generation team

Person Specification

Essential Criteria

• Educated to ‘A’ Level or equivalent
• At least 2 years’ demonstrable experience of working in an administrative role providing a wide range of admin support
• Experience of delivering excellent customer service
• Robust IT experience including Powerpoint, Word and Excel
• Robust experience of using a database/CRM to manage relationships, record financial information and for reporting
• Excellent verbal and written communication skills
• Excellent time management skills including experience in multitasking, prioritisation and organisational skills and ability to meet deadlines
• Proven ability to work on own initiative
• Proven experience of working effectively as part of a team
• Valid UK driving licence and the use of a car

Desirable

• Experience of working in the voluntary sector
• At least one year’s experience of working in a fundraising environment
• Experience of using Raiser’s Edge database.

It is a requirement of the role that the post holder is prepared to travel as required and occasionally work outside of normal office hours.

Summary of terms and conditions

Annual Leave: The post-holder will be entitled to 25 days annual leave. This is

exclusive of 10 bank and public holidays. The annual leave year runs from 1 April to 31 March.

Pension: Organisation’s contributory pension scheme (% employee contribution will be matched by % employer contribution)

Car Mileage: The post-holder will be reimbursed for any business mileage under the Car Mileage Scheme.

Health Scheme: You will be eligible to join the health scheme provided by the organisation.

Death in Service: You will be eligible to join the death in service scheme provided by the organisation.

References: All offers of employment are subject to two satisfactory written references

All applicants will be required to produce:

Evidence of relevant academic and professional qualifications

Evidence of relevant vehicle documentation

Successful applicants must evidence their right to work in the UK (under the Asylum and Immigration Act). This will be evidenced in the first instance by a passport or other forms of identification that will be outlined if no passport is available.

This job description is not intended to be restrictive or definitive.

It is important to note that the responsibilities if the post may change to meet the requirements of the evolving services that the charity provides.

NICHS is an Equal Opportunities Employer