Fundraising Operations & Donor Care Specialist

The Cardinal Hume Centre; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community support organization in Greater London is seeking a talented fundraising administrator to play a pivotal role in securing resources to change lives. The successful candidate will act as the first point of contact for enquiries and ensure every donation is accurately logged. Responsibilities include providing superb customer care and supporting line management. This role offers competitive benefits, including 26 days' leave and a workplace pension scheme, and is ideal for those who thrive in a supportive team environment.

Benefits

26 days leave

Discretionary wellbeing and celebratory days

Workplace pension scheme – matched contributions up to 6%

Life assurance cover after probation

Employee assistance programme

Season ticket loan

Training and development opportunities

Responsibilities

• Act as the first point of contact for enquiries, ensuring every donation is accurately logged and processed flawlessly.
• Provide superb customer care, ensuring that all supporters, whether individuals or organisations, feel valued and appreciated.
• Support line management, thrive in a team‑player environment and recognize opportunities to be part of something meaningful.

Job description

A community support organization in Greater London is seeking a talented fundraising administrator to play a pivotal role in securing resources to change lives. The successful candidate will act as the first point of contact for enquiries and ensure every donation is accurately logged. Responsibilities include providing superb customer care and supporting line management. This role offers competitive benefits, including 26 days' leave and a workplace pension scheme, and is ideal for those who thrive in a supportive team environment.