Functional Consultant / Senior Functional Consultant (WMS)

Logistics Reply UK; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A prominent consultancy in logistics solutions is seeking a Functional Consultant to play a key role in project delivery, ensuring business requirements are accurately translated into system configurations. The ideal candidate will have a Bachelor's degree and 3-6 years of relevant industry experience, with strong skills in business process analysis, requirements gathering, and data analysis using tools like Power BI. The role offers hybrid working with locations in London or Manchester.

Qualifications

• Minimum 3-6 years of relevant industry experience for the Functional Consultant role.
• Experience with WMS, ERP or supply chain systems preferred.
• Proficient in data analysis and reporting.

Responsibilities

• Conduct Current State Assessments and lead Future State Design Workshops to gather requirements.
• Guide teams through Configuration Training and assist with Application Configuration.
• Define detailed requirements and liaise with Technical Architecture and Software Engineering teams.
• Develop comprehensive documentation, including Procedure Writing and Train the Trainer materials.
• Lead Workforce Preparation and provide support during Go Live and Hypercare.

Skills

Business process analysis and optimisation

Mapping client requirements to system capabilities

Defining and documenting functional requirements

Training end‑users and providing post‑go‑live support

Education

Bachelor's degree in a relevant field

Tools

Power BI

Tableau

Job description

Functional Consultant (WMS Implementation Experience Essential)

About Logistics Reply UK:

Logistics Reply UK is a company within the broader Logistics Reply network and is backed by the €2B+ global Reply Group. We provide transformative warehouse, store and supply chain software for retailers, brands and 3PL's.

Our solution suite LEA Reply , is a modern, cloud‑native and microservices‑based and its recognised in all the major analyst reports, including Gartner, Fraunhofer, Nucleus and IDC.

Our comprehensive suite includes: Supplier Portal Dock Scheduler Yard Management Warehouse Management Warehouse Execution Hub & Network Management Delivery Management In‑Store Picking Last Mile Delivery In‑Store Logistics Drop Shipping Resource Planning Control Tower Visibility GaliLEA (AI capabilities)

Logistics Reply has a local presence in seven countries across three continents. We drive innovation with a dedicated R&D team and local consulting resources. Leveraging Reply Group's extensive global network, we expand our geographic reach‑whether it's consulting, cloud services, support, robotics skills, or AI — allowing us to implement solutions globally with local presence.

Job Title

External: Functional Consultant Level: C3 Internal: Consultant 3

Role overview

As a Functional Consultant Level: C3 you will play an important role within the Functional Consulting Function.

The Functional Consulting function plays a critical role throughout the project lifetime, ensuring business requirements are accurately captured, translated into system configurations, and successfully delivered. Functional Consultants engage early in the Design phase, conducting Current State Assessments and facilitating Future State Design Workshops to align system capabilities with customer needs. They help define and validate the solution through Proof of Concept activities and provide Product Training to ensure stakeholders understand system functionality. If gaps are identified they define the requirements and liaise with the technical architecture and/or software engineering teams.

During the Build phase, Functional Consultants guide teams through Configuration Training, assist with Application Configuration, and collaborate on Test Script Creation to validate key processes. They remain actively involved in the Test phase, supporting User Acceptance Testing, helping clients draft Procedures, and preparing Train‑the‑Trainer training materials to ensure business teams are equipped for solution adoption.

In the Deploy phase, Functional Consultants play a pivotal role in Workforce Preparation, ensuring end‑users are confident in the system and processes. They play an active role in dry runs / dress rehearsals and assist the customer in cutting over for go‑live. They support the client during Go Live and Hypercare to provide support, resolve issues, and ensure a smooth transition to the new solution.

Your contractual place of work will be either our London or Manchester office, with a hybrid working policy that allows you to work from home unless required to attend the office for collaboration, meetings, training, reviews, or customer engagements, or to work on‑site with customers or prospects as necessary.

Key Responsibilities

1. Requirement Gathering & Solution Design: Conduct Current State Assessments and lead Future State Design Workshops to gather business requirements and align solutions with customer needs.
2. Configuration & Testing Support: Guide teams through Configuration Training, assist with Application Configuration, and collaborate on Test Script Creation to validate key processes.
3. Gap Analysis & Liaison: Identify solution gaps, define detailed requirements, and liaise with the Technical Architecture and Software Engineering teams to ensure successful implementation.
4. Training & Documentation: Develop comprehensive documentation, including Procedure Writing and Train the Trainer materials to support successful solution adoption.
5. Deployment & Support: Lead Workforce Preparation, participate in Dry Runs / Dress Rehearsals, and provide ongoing support during Go Live and Hypercare to ensure a smooth transition.

About the candidate

• You will be degree educated with a minimum of a Bachelor's degree in a relevant field.
• A Consultant 3 (C3 - Experienced Professional) role is suited to individuals who are capable professionals able to deliver assigned work consistently and with minimal supervision. Candidates at this level manage more complex tasks, contribute confidently in client or project settings, and may begin mentoring junior colleagues. They are expected to identify potential improvements and take ownership of their development and that of their peers.
• Minimum Industry Experience: 3 - 6 years

Functional Skills

• Business process analysis and optimisation
• Mapping client requirements to system capabilities
• Defining and documenting functional requirements
• Training end‑users and providing post‑go‑live support

Technical Skills

• Understanding of WMS, ERP, or supply chain systems
• Data analysis and reporting using tools like Power BI or Tableau
• Configuration of SaaS platforms to meet client needs
• Integration of third‑party solutions

Commercial Skills

• Identifying process improvements that deliver ROI
• Developing change management strategies
• Providing value‑driven recommendations to clients
• Supporting commercial discussions through expertise in client processes

Equal Opportunities

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.

Application Guidance

Due to the high volume of applications, we are unable to respond to every candidate individually. If your application is not progressed, you will receive a notification via LinkedIn. For this role, we can only consider applicants who are based in the United Kingdom, have the legal right to work in the UK, and meet the required level of professional experience. If these criteria are not met, the application will not be taken forward. We genuinely appreciate your interest and the time taken to apply.