Full Time Receptionist

Leonardo Hotels; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Southampton is looking for a Receptionist to provide a warm welcome and assist guests with check-in/out processes. The role involves being proactive in enhancing guest experiences and working as part of a dynamic team. Ideal candidates will have strong organizational skills and a dedication to guest satisfaction. Enjoy great benefits like special room rates and ongoing training.

Benefits

Special rates on hotel rooms across the UK & Europe

Recognition schemes with vouchers

Meals at work

Referral bonuses

Access to Pension Scheme

Ongoing training and clear progression paths

Qualifications

• Eager to bring new ideas and make a difference.
• Must have courteous interactions with guests and colleagues.
• Ability to provide local recommendations.
• Strong organizational skills and dependability.
• Support for disabled guests required.

Responsibilities

• Organize check-in and check-out processes.
• Be the first point of contact for guests.
• Ensure guests have a 5-star experience.

Skills

Passionate about making a difference

Courteous to guests and colleagues

Knowledgeable about local recommendations

Organizational skills

Reassuring influence for guests

Job description

As a Receptionist, you'll be the face of the hotel, bringing your warm and friendly personality to work every day. This busy role involves being part of a vibrant team and serving as an ambassador for the hotel, as the first point of contact for guests. You will organize check-in and check-out processes and offer guests a genuine 5-star experience.

We value our colleagues as much as our guests. Once part of the team, you become part of the Leonardo community. We support your development through our "GROWonline" learning portal, regular coaching, training, and wellness webinars, ensuring you have the skills and knowledge to succeed. With practical training and clear progression pathways, your future in hospitality looks bright.

Our core values are: Be Yourself, Be a Bold Team Player, Be Leonardo.

Key Qualities:

• Passionate about making a difference and eager to bring new ideas
• Courteous to guests and colleagues at all times
• Knowledgeable about local recommendations to enhance guest stays
• Organizational skills and dependability
• A reassuring influence for guests, including support for disabled guests (Disability Confident employer)

Benefits:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Recognition schemes with vouchers for high street shops
• Meals at work
• Referral bonuses for recommending friends
• Celebrations such as Thank You Week and Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training and clear progression paths