Full - Time Customer Service Advisor - Hybrid (Preston)

HGS; Preston; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading contact center company in Preston is seeking a Full-Time Customer Service Advisor to provide top-notch support across customer inquiries. In this hybrid role, you will engage customers through various channels and ensure their needs are met. Candidates should possess excellent communication skills, be IT literate, and be educated to GCSE standard. Join a friendly and people-focused environment that values inclusivity and diversity.

Benefits

£10.90 per hour plus overtime opportunities

28 days holiday, including bank holidays

Employee assistance programs

Friendly, people-focused environment

Qualifications

• Excellent multi-channel communication and complaint management skills.
• Willingness to travel weekly to Preston.
• IT literate with experience in Microsoft Office.

Responsibilities

• Provide comprehensive assistance across various customer inquiries.
• Engage directly with customers via phone, written communication, or web chat.
• Handle sensitive and confidential information with discretion.

Skills

Professionalism

Analytical skills

Multi-channel communication

Complaint management

Education

GCSE standard

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Full-Time Customer Service Advisor - Hybrid (Preston), Preston

Client: HGS

Location: Preston, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: da40156a6085

Job Views: 22

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description

Join our dedicated team as a Customer Service Advisor, providing comprehensive assistance across various customer inquiries. You will utilize our Customer Relationship Management system to access customer information, including scanned application forms and relevant documents. Your main responsibility will be to use this information and a repository of FAQs to ensure each customer inquiry receives top-notch support.

You will engage directly with customers via phone calls, written communications, or web chat, delivering tailored solutions to meet their needs. Some accounts may involve handling sensitive and confidential information, requiring discretion and sensitivity, especially with potentially distressing content. Your commitment will be essential in ensuring our customers receive the support and care they deserve.

Note: This is a hybrid role based in Preston. You are required to be in the office 1-2 days a week. Training will be remote but may be office-based in Preston.

Why choose us?

With over forty years of expertise, HGS is a leading figure in the UK's contact centre industry. We focus on enhancing the customer journey and collaborating with esteemed brands, mainly in Contact Centres and Data Analytics. Our "globally local" approach ensures efficiency and customer satisfaction, making HGS a great place to build your future!

Benefits include:

• £10.90 per hour, plus overtime opportunities
• Hybrid working at First Floor Building D, West Strand Business Park, Preston
• Employee assistance programs
• 28 days holiday, including bank holidays
• A friendly, people-focused environment where you can build lifelong connections

What we are looking for:

• Professionalism and adherence to brand standards
• Flexible team players who enjoy a fast-paced environment and change
• Self-starters who take ownership of the customer journey
• Analytical skills and interest in legal issues

Requirements

• Willingness to travel weekly to Preston
• IT literate, experienced with Microsoft Word, Excel, etc.
• Excellent multi-channel communication and complaint management skills
• Educated to GCSE standard

HGS is committed to inclusivity, upholding the Disability Confident Commitment, Social Mobility Pledge, and Armed Forces Covenant. We value diversity and believe it creates a thriving environment where everyone can excel.