Fulfilment Operations Coordinator

Jll; West Carr; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global firm in the United Kingdom is seeking an individual for customer order management in a non-call centre role. Responsibilities include managing the entire order process from receipt to delivery and resolving customer queries promptly. Ideal candidates should be proactive, possess advanced Excel skills, and ideally have a background in supply chain or logistics. This position emphasizes strong communication skills and the ability to work under pressure, offering a valuable opportunity to gain insights into operations and supply chain management.

Qualifications

• Proactive and commercially minded individual with excellent communication skills.
• Strong interpersonal skills with an ability to develop business relationships.
• Experience or knowledge of supply chain/logistics would be beneficial.

Responsibilities

• Manage the customer order process from receipt of order to shipment.
• Arrange deliveries compliant with customer specifications.
• Resolve delivery problems and communicate delays to customers.
• Facilitate customer reporting and manage stock information.
• Attend meetings, prepare files, and distribute minutes.

Skills

Customer-focused approach

Excellent communication skills

Strong interpersonal skills

Advanced Excel skills

Ability to work under pressure

Job description

Working with a dedicated set of accounts you will take a customer‑focused approach to managing all orders – from receipt through to shipment and delivery – ensuring we deliver maximum fulfilment at minimal operational cost. Customer queries must be managed effectively within specific SLA periods, providing accurate feedback and issue resolution. The fulfilment operations team ship high volumes of orders to multiple countries via group and third‑party warehouses. You will be an individual who takes an analytical and methodical approach, ideally with strong operational experience gained within a sales support, operations, or administrative environment. The role provides an excellent opportunity for an individual to develop an understanding of the IT sector with particular emphasis on operations and supply chain. This is a non‑call centre environment, primarily email based.

Responsibilities

• Managing the customer order process from receipt of order through to shipment and delivery
• Arranging deliveries and ensuring all are compliant with the specifications of the customers' specifications
• Resolving delivery problems and communicating any delays to the customer
• Communicating stock availability and lead time information to customers
• Forecast management
• Facilitating customer reporting requests on a regular basis
• Understanding the various return policies, validating returns requests and raising RMA's where applicable
• Attending conference calls, preparing meeting files and distributing meeting minutes
• Resolving customer queries and complaints quickly and courteously
• Reporting on customer stock and sales
• Liaising directly with Sales and Vendors to ascertain any additional information required and ensuring this is provided swiftly and queries resolved promptly or escalated as necessary
• Undertaking ad hoc company projects as required

Qualifications

• Proactive, commercially minded individual with excellent communication skills
• Motivated and proactive, able to work under pressure both independently and as part of a team
• Strong interpersonal skills with an ability to develop strong business relationships
• Able to work effectively under pressure and with changing priorities and workload
• Excellent attention to detail
• Advanced Excel skills
• Experience or knowledge of supply chain/logistics would be beneficial
• Language skills are desired but not essential