FTC Customer Liaison Officer

Leapfrog Recruitment Consultants; Daliburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment consultancy is offering a fixed-term customer-facing administrative role until February 2026, aimed at ensuring a seamless experience for learners and employers. The role includes managing enquiries, supporting enrolment processes, assisting with events, and maintaining records. Ideal candidates should have customer service or administrative experience, possess strong communication skills, and be organized. An Enhanced DBS check is required for this position. Applications should be submitted with a CV.

Qualifications

• Experience in customer service or administration is preferred.
• Strong communication skills are essential.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Manage customer and stakeholder enquiries professionally.
• Support enquiry-to-enrolment processes with internal teams.
• Assist with events and stakeholder engagement activities.
• Maintain accurate records and support administrative processes.
• Ensure smooth day-to-day operations during the contract.

Skills

Customer service experience

Strong communication skills

Organizational skills

Job description

This fixed-term opportunity until February 2026 supports a busy customer-facing function, ensuring a smooth and well-coordinated experience for learners, employers and internal teams. This position would be ideal for a confident administrator to support customer liaison and enrolment activity, contributing to continuity of service!

Location

Duties for this role include, but are not limited to:

• Managing customer and stakeholder enquiries professionally and efficiently.
• Supporting enquiry-to-enrolment processes in collaboration with internal teams.
• Assisting with events, inductions and stakeholder engagement activities.
• Maintaining accurate records and supporting administrative processes.
• Providing general support to ensure smooth day-to-day operations during the contract period.

Skills / Qualifications

The ideal candidate will have experience in customer service or administration, strong communication skills and a well-organised approach. They will be comfortable working to deadlines, managing multiple tasks and delivering a positive customer experience within a fixed-term environment. An Enhanced DBS check will be required for this position.

For a full job description or further information on this role please call 711188 , or email [e-mail] .

If you wish to apply for this role, please submit your CV via the Apply Now button below.

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