Frontline Housing & Wellbeing Support Associate

Great Places Housing Group; Blackburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A housing services organization in Blackburn seeks a Housing and Wellbeing Assistant to provide customer support, ensure safety inspections, and manage feedback. The ideal candidate should have a minimum level 2 in English and Maths, strong communication and IT skills, and experience in a customer-facing role. In return, the role offers excellent benefits, including pension contributions and annual leave of up to 30 days.

Benefits

Pension scheme

Healthcare savings

High street and restaurant discounts

Annual leave starting at 26 days

Monthly lottery

Savings club

Transport season ticket loans

Qualifications

• Provide assistance or guidance to customers fulfilling occupancy agreements.
• Encourage feedback from customers and manage complaints and compliments.
• Ensure safeguarding concerns are addressed according to procedure.
• Conduct health and safety inspections and report repairs.
• Responsible for communal and void cleaning.

Responsibilities

• Support customers to fulfill their occupancy agreements.
• Record and respond to customer feedback.
• Ensure building security and health inspections are conducted.

Skills

Customer service

IT skills

Communication skills

Attention to detail

Education

Minimum level 2 in English and Maths

Tools

Microsoft Office

Job description

A housing services organization in Blackburn seeks a Housing and Wellbeing Assistant to provide customer support, ensure safety inspections, and manage feedback. The ideal candidate should have a minimum level 2 in English and Maths, strong communication and IT skills, and experience in a customer-facing role. In return, the role offers excellent benefits, including pension contributions and annual leave of up to 30 days.