Front Office Team Member Full Time

AccorHotel; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality company in Greater London seeks a dedicated Receptionist to ensure guests feel welcomed and cared for during their stay. You will greet guests, assist with their requests, and contribute to a positive atmosphere. Required qualifications include excellent customer service skills and fluency in English. This is a full-time position requiring eligibility to live and work in the UK. The company emphasizes creating memorable experiences and a diverse work environment.

Qualifications

• Prior experience working with Opera Cloud or a related system is preferable but not mandatory.
• Must be eligible to live and work in the UK.
• Documented evidence of eligibility required.

Responsibilities

• Welcome guests and create memorable moments.
• Establish warm relationships with guests.
• Assist guests with requests and provide information.
• Help Food and Beverage team when required.

Skills

Customer Service

Fluency in English

Positive problem solving approach

Time-Keeping

Organised

Multi-tasking

Able to work under pressure

Job description

As our next Receptionist you

Responsibilities

• Are the face ofIBIS London City Shoreditch extending a warm welcome to our guests putting their well-being at the heart of everything you do while adding your personal touch to their stay.
• Being present and visible in the lobby and contributes to guests sense of well being and loyalty by establishing a warm and personalized relationship. You are responsible for an incredible hello and goodbye for our guests to make them feel welcome!
• Gives priority to guest relations while taking care to respect administrative procedures that need to be followed.
• Look to create sparkles (memorable moments) for our guests.
• Anticipates guests needs and takes them into consideration. Handles guests requests for information and provides answers; puts them in contact with the appropriate people.
• Is ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work line with the requirements set by the Asylum and Immigration Act 1996 all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Qualifications

• Prior experience working with Opera Cloud or a related system is preferable but not mandatory.
• Fluency in English.
• Customer Service.
• Positive problem solving approach.
• Time-Keeping.
• Organised.
• Multi-tasking.
• Able to work under pressure.

To help you navigate your role and support your success you will be trained in all front of house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Our mission at Ibis London City Shoreditch is to create memorable moments for our guests by connecting hearts from arrival to farewell.

A job a career or a calling - whatever brings you here we have something for you!

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.

Information on the processing of personal data

When you submit an application to IBIS London City Shoreditch trading as Accor Invest UK the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated our capacity as data controller we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016 / 679) and the Data Protection Act 2018). Information relating to the processing of candidates personal data and to the exercise of their rights of access opposition rectification and deletion is available in our Employee Privacy Policy.

Work: No

Employment Type: Full-time

Experience: years

Vacancy: 1