Front Office Team Member

Holiday Inn London - Heathrow M4,jct.4; West Drayton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in the UK is seeking a highly motivated Front Office Team Member to enhance guest experiences. The ideal candidate will provide exceptional customer service during check-in and check-out, manage communications, and support hotel operations. Previous experience in hospitality, strong communication skills, and a friendly personality are essential. Join a dynamic team dedicated to making every guest's stay memorable while enjoying various employee benefits.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing tips and support

Free meals on duty

Free parking

Qualifications

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
• Strong communication and interpersonal skills, with a friendly and welcoming personality.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with computer systems and software, including reservation and property management systems.
• Flexible availability, including weekends and holidays.

Responsibilities

• Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
• Address guest requests and concerns promptly, ensuring their satisfaction.
• Answer phone calls and emails, take reservations, and manage guest information.
• Assist with administrative tasks such as billing, record-keeping, and report generation.
• Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Computer systems knowledge

Tools

Reservation systems

Property management systems

Job description

Front Office Team Member

Holiday Inn London - Heathrow M4,jct.4

The Opportunity

Are you a highly motivated, customer-focused individual ready to make a difference? We're looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.

What You’ll Do:

• Deliver Exceptional Service : Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
• Handle Requests Efficiently : Address guest requests and concerns promptly, ensuring their satisfaction.
• Manage Communications : Answer phone calls and emails, take reservations, and manage guest information.
• Support Operations : Assist with administrative tasks such as billing, record-keeping, and report generation.
• Collaborate with Teams : Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.

Why Join Us:

• Be the First Impression : As the first point of contact, you'll set the tone for our guests' entire stay.
• Dynamic Environment : Thrive in a fast-paced, supportive setting where your contributions are valued.
• Growth Opportunities : Be part of a team that encourages professional development and career growth.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24 / 7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
• Strong communication and interpersonal skills, with a friendly and welcoming personality
• Ability to multitask and work in a fast-paced environment
• Familiarity with computer systems and software, including reservation and property management systems
• Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

Hotel

The Holiday Inn Heathrow M4Jct4 is a flagship property in the LGH portfolio. Located just minutes from London Heathrow Airport, the hotel boasts 615 rooms.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.