Front Office Shift Leader

RBH; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A hospitality company in Edinburgh is looking for a Shift Leader to oversee front desk operations and manage guest services. The ideal candidate will have experience in a similar role, exceptional communication abilities, and the capacity to motivate a team. This position offers flexible working arrangements and various benefits, including discounted hotel rates and enhanced parental leave. Join a dynamic team focused on delivering outstanding guest experiences.

Benefits

Discounted hotel room rates

Additional day's leave for birthday

Enhanced parental leave

Course sponsorship

30% discount on Food & Beverage

Refer a Friend scheme

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• Experience in front desk or guest services is ideal.
• Able to communicate effectively with guests and team members.
• High adaptability in fast-paced environments.

Responsibilities

• Lead front desk operations during shifts.
• Support Food & Beverage service as needed.
• Handle guest inquiries and issues professionally.
• Ensure team morale and compliance with safety standards.

Skills

Front desk or guest services experience

Exceptional communication skills

Leadership skills

Problem-solving skills

Organisational skills

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Our Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A SHIFT LEADER AT OUR HOTEL

Responsibilities

• Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service.
• Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed.
• Assist with reservations, back‑office tasks, and guest inquiries.
• Handle guest requests and issues professionally, ensuring satisfaction at every step.
• Motivate and support your team, helping new team members settle in and thrive.
• Ensure compliance with health, safety, and hygiene standards.

What We Need From You

• A people‑person with front desk or guest services experience, and ideally some leadership skills under their belt.
• Exceptional communication skills and a natural problem‑solver, ready to step in when things get busy.
• Organised and detail‑oriented, especially when handling guest reservations and billing accuracy.
• Team‑focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
• Ready to make quick, confident decisions that keep things running smoothly.
• High energy and adaptable, thriving in a fast‑paced, guest‑facing role where every day brings something new.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact .