Front Office Receptionist

Hilton; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A global hospitality company is seeking a Receptionist in London. The role involves providing exceptional guest services from check-in to check-out, ensuring high standards and guest satisfaction. Candidates should possess good communication skills, customer service experience, and have completed high school. This position offers a dynamic work environment committed to excellent guest experiences.

Qualifications

• Previous experience in a customer-focused environment.
• Positive attitude and good communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide reception services for guests from check-in to check-out.
• Maximize room occupancy through up-selling techniques.
• Ensure an efficient check-in/out process and complete audit procedures.

Skills

Customer service

Communication

IT proficiency

Education

Completed high school or equivalent

Job description

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As a Receptionist, you will:

• Provide reception services for Guests to ensure an exceptional experience from check-in to check-out.
• Create positive first impressions and perform tasks to the highest standards, including:
• Achieve positive outcomes from Guest queries in a timely manner.
• Ensure an efficient check-in/out process and complete audit procedures.
• Keep the Front Office Manager and Reception Supervisors informed of relevant guest feedback and departmental updates.
• Demonstrate high levels of customer service at all times.
• Attend training courses and assist with team training and development.
• Maintain knowledge of hotel room categories, rates, packages, and promotions.
• Maximize room occupancy through up-selling techniques.
• Handle foreign currencies, credit cards, and cash according to hotel policies.
• Follow security, fire, health, and safety regulations.
• Operate front of house equipment and property management systems in accordance with policies.
• Follow brand standards and assist other departments as needed.

What are we looking for?

Ideal candidates will:

• Have previous experience in a customer-focused environment.
• Have completed high school or equivalent.
• Possess a positive attitude and good communication skills.
• Be committed to delivering excellent customer service.
• Maintain high grooming standards.
• Be able to work independently and as part of a team.
• Have IT proficiency.

It is advantageous to have experience in cash handling.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. We are committed to providing exceptional guest experiences and creating a welcoming environment for our Team Members. Our vision is "to fill the earth with the light and warmth of hospitality," and our team is at the heart of this mission, creating remarkable experiences every day worldwide.