Front Office Receptionist

RBH; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality management company in Glasgow is seeking a Front Office Receptionist to be the first point of contact for guests at the newly opened AC Hotel by Marriott. Responsibilities include welcoming guests, handling queries, and managing administrative tasks. The ideal candidate should have strong communication skills, flexibility, and preferably some experience in hotel reception. This full-time role offers a competitive salary of £11.77 per hour, along with various great perks and benefits.

Benefits

Discounted hotel room rates

Service charges

Extra days holiday for your birthday

Flexible working arrangements

Pension

Discounted Gym Membership

Discounts for Supermarkets and Retailers

Employee Assistance Programme

Free meals on duty

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in hotel reception is preferred but not mandatory.
• Flexibility to work varying shifts is required.

Responsibilities

• Welcome guests as their first point of contact.
• Log issues or requests from guests.
• Answer phones and provide information.
• Complete administrative tasks as needed.
• Provide concierge services and answer guest queries.

Skills

Enthusiastic

Driven

Strong communication skills

Interpersonal skills

Flexibility

Experience with the General Public

Job description

AC by Marriott, 266 GEORGE STREET, Glasgow, Lanarkshire, G1 1QX

AC HOTEL BY MARRIOTT GLASGOW - Front Office Receptionist

Newly opened 245-bed hotel, part of Marriott’s Signature brand portfolio, is located on Glasgow’s George Street in sight of the city’s iconic George Square.

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A FRONT OFFICE RECEPTIONIST AT AC HOTEL BY MARRIOTT GLASGOW

Reporting to the Front of House Manager, you can expect your working day/evenings to include the following.

• Welcoming guests and acting as their first point of contact
• Logging issues or requests
• Answering the phones to prospective customers and guests
• Completing administration tasks
• Completing concierge services
• Preparing room bills and taking payment
• Answering guest queries, and questions about the hotel, and/or Glasgow
• Signposting guests to our Restaurant and Bar.

WHAT WE NEED FROM YOU

To succeed in the role of Front Office Receptionist you will need the following qualities and skills.

• Enthusiastic
• Driven
• Strong communication and interpersonal skills
• Flexibility
• Experience of Hotel Reception or working with the General Public preferred.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family with Marriott Bonvoy
• Service charges each month
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Discounted Gym Membership
• Discounts for Supermarkets, High Street Retailers, and Cinema Tickets
• Team Social Events
• Employee Assistance Programme and access to counselling support
• Future opportunities to develop within hazel through. We actively encourage internal development and progression.
• Free meals on duty saving you over £1000 per year
• And more...

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

• Job Ref RBH14607
• Branch AC by Marriott
• Location Glasgow
• Salary/Benefits £11.77 Per Hour + Great Company Perks!
• Contract type Permanent
• Hours Full Time
• Hours per week Full Time
• Date posted 02/08/2024
• Closing date 15/09/2024