Front Office Night Receptionist - The Manchester Deansgate Hotel

Intercontinental Hotels Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company seeks a Front Office Nights Receptionist at the Manchester Deansgate Hotel. You will handle late arrivals and early departures, ensuring guest satisfaction and safety. Ideal candidates should have exceptional problem-solving skills and attention to detail. This role offers competitive pay, extensive training, and employee perks, including discounts on stays and meals. Join a vibrant team and enjoy a fulfilling work environment that values your growth.

Benefits

Financial security with guaranteed hours

Career growth and development opportunities

Colleague perks including discounts

Wellbeing support including maternity/paternity pay

Qualifications

• Experience in a Nights Reception or Reception role within a Hotel environment.
• Ability to handle guest requests and complaints effectively.
• Understanding of health and safety protocols.

Responsibilities

• Check in late-arrival and check out early-departure guests.
• Handle ad-hoc guest requests throughout the night.
• Ensure safety of guests and colleagues by completing relevant checks.
• Complete various tasks as required throughout the night.

Skills

Problem solving

Attention to detail

Customer service

Tools

Opera

Job description

As a Front Office Nights Receptionist (Full‑Time), you can expect to carry out the following duties:

• Checking in our late‑arrival guests and checking out our early‑departure guests (you will greet our guests with a warm and authentic welcome, using Opera to check in our guests effectively) - it would be great if you had experience in a Nights Reception or Reception role within a Hotel environment with experience of Opera or similar reception system (not essential)!
• Dealing with ad‑hoc guest requests throughout the night (you will be problem solving to ensure we can elevate all of our guests stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile) - you will be an excellent problem‑solver and fast‑thinker, we will give you the autonomy to do what you need to do in order to make sure our Guests have a stay above and beyond the expected!
• Ensuring the safety of our Guests and Colleagues (you will be focussed on ensuring a safe environment for our Guests and Colleagues, completing relevant checks and recording information via reports) - a high attention to detail and understanding of H&S would be a bonus!
• Completing ad‑hoc tasks throughout the night (this is a varied role and you will be dealing with a variety of tasks such as running reports, manning the reception desk, cleaning and completing checks around the hotel - therefore you will need to be someone who enjoys variety and likes helping the team where needed!) The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Nights Receptionist. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service. We are looking for someone who can work 39 hours per week.

• Financial security - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first‑aiders