Front Office Manager (specified purpose contract)

Dalata Hotel Group Plc; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel company in Manchester is looking for a Front Office Manager to elevate team performance and ensure exceptional guest experiences. In this role, you will guide hotel operations, mentor staff, and contribute to the hotel's strategic management. A successful candidate will have 2-3 years in front office leadership and excellent organizational skills. Join us in a supportive environment that values growth and excellence.

Benefits

50% Off F&B in all properties

Employee rate on rooms for all Dalata hotels

30% off Friends & Family rate

Performance-related bonus plan

Development Opportunities through Dalata Academy

Free employee meals on duty

Extra AL day for every year worked

Employee Assistance Programme

Cycle to Work Scheme

Qualifications

• 2-3 years of experience in a front office leadership role.
• Excellent skills in people leadership and development.
• Strong organizational skills with the ability to oversee and delegate tasks.

Responsibilities

• Ensure that guests have the highest quality experience.
• Lead the team in achieving goals related to mystery audits and hotel standards.
• Develop and mentor the front office team.

Skills

People leadership and development

Strong organizational skills

Customer service excellence

Job description

Overview

Front Office Manager - specified purpose contract. Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally. In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or to move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group. As Front Office Manager, you will report to the General Manager. You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment.

Benefits

• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata hotel
• 30% off Friends & Family rate
• Pension access (Ask your HR Manager for local pension information)
• Performance-related bonus plan
• Development Opportunities through our Dalata Academy to support your career journey
• Free employee meals on duty
• Extra AL day for every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

Key Duties and Responsibilities

• Ensure that guests have the highest quality experience.
• Lead the team in achieving goals related to mystery audits, customer comment indices, quality evaluations, and hotel standards.
• Develop and mentor the front office team, preparing them for the next steps in their careers.
• Assist in efficiently and effectively managing front office departmental operations.
• Contribute to the strategic management of the hotel.
• 2-3 years of experience in a front office leadership role.
• Excellent skills in people leadership and development.
• Strong organizational skills with the ability to oversee and delegate tasks.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• Ability to work independently as well as collaboratively as part of a team.