Front Office Manager LI-HYBRID

Alter Domus Luxembourg S.à r.l.; Camden Town; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading provider of integrated solutions in Camden Town is seeking a Senior Office Coordinator to serve as the first point of contact for clients and employees. Key responsibilities include managing front desk operations, coordinating meetings, and ensuring seamless office operations. The ideal candidate will have at least three years of experience, exceptional customer service skills, and proficiency in Office Software. This role offers a supportive work environment with opportunities for professional development.

Benefits

Support for professional accreditations such as ACCA

Flexible arrangements and generous holidays

Continuous career mentoring

Active social committees

24/7 Employee Assistance Program

Employee Share Plan

Qualifications

• Minimum of three years’ experience in a similar role.
• Ability to work independently under pressure.
• Maintain discretion and professionalism.

Responsibilities

• Greet visitors and callers, providing a welcoming environment.
• Oversee meeting room schedules and coordinate meetings.
• Assist with meeting room technology setup and troubleshooting.
• Sort and distribute mail and manage inbound packages.
• Manage visitor logs and maintain security protocol.
• Contribute to planning and execution of client events.

Skills

Exceptional customer service skills

Advanced proficiency in Office Software (Excel, PPT, Word)

Time management skills

Proactive problem-solving approach

Job description

Overview

As a Senior Office Coordinator, you will report directly to the Head of Property Management and be the first point of contact for our clients and employees ensuring a professional and welcoming environment. The role involves managing front desk operations, handling administrative tasks, and ensuring a smooth and professional front desk operation.

Responsibilities

• Greet office visitors and callers, making them feel welcome and comfortable, answering any questions, and transferring callers to appropriate lines.
• Oversee meeting room schedules and coordinate meetings for the office, ensuring the meeting rooms are always booked, prepared, and cleaned.
• Ensure seamless operation of meeting room technology by assisting visitors and employees with setup and troubleshooting of IT-related equipment.
• Sort and distribute mail and manage inbound and outbound packages and mail.
• Manage visitor logs, access cards and maintain security protocol.
• Provide additional support as needed, adapting to evolving priorities and challenges, and demonstrating flexibility in managing various tasks.
• Work with Leadership Team in our London Office to ensure clients feel welcome when visiting our office (meeting room bookings, taxi reservations etc.).
• Actively contribute to the planning, coordination and successful execution of company client events.
• Provide seamless continuity of office operations by acting as a backup for the Office Manager when required.

Note: The following text describes our commitment to equality, inclusion and accessibility and is part of our recruitment and onboarding information for Alter Domus.

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work. We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

Successful candidates must have a minimum of three years’ experience in a similar role and must possess exceptional customer service skills with a passion for providing exceptional service. The role requires an advanced proficiency in Office Software (Excel, PPT, Word) and time management skills, a proactive approach to problem-solving and the ability to prioritize tasks effectively. The selected candidate must be able to work independently under pressure and maintain discretion and professionalism to excel as a Senior Coordinator in Alter Domus.

About Alter Domus

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com

Benefits

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location