Front Office Manager: Guest Experience Leader

21c Museum Hotels; City of Edinburgh; On-site; GBP 33,000 - 35,000; Full time

Job summary

A prestigious hotel brand in Scotland seeks an experienced Front Office Manager to lead the team and enhance guest experiences. You will inspire your team, ensure high service standards, and build lasting relationships with guests. The ideal candidate comes with a background in hotel management, strong communication skills, and a proactive attitude. This position offers a competitive salary and numerous employee benefits including private medical insurance and hotel discounts.

Benefits

Private Medical Insurance

Performance Bonus

Hotel discounts for Friends & Family

28 days holidays

Training & Development

Qualifications

• Proven experience as a Front Office Manager or Leader.
• Calm and composed under pressure with strong leadership skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead and mentor the Front Office team for a high-performing culture.
• Deliver authentic guest experiences and oversee operations.
• Collaborate with other departments for smooth operations.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Interpersonal skills

Tools

Opera Cloud PMS

Job description

A prestigious hotel brand in Scotland seeks an experienced Front Office Manager to lead the team and enhance guest experiences. You will inspire your team, ensure high service standards, and build lasting relationships with guests. The ideal candidate comes with a background in hotel management, strong communication skills, and a proactive attitude. This position offers a competitive salary and numerous employee benefits including private medical insurance and hotel discounts.