Front Office Manager - Fareham

Valor Hospitality; Fareham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Fareham seeks an experienced Front Office Manager to drive service standards and guest satisfaction. You will lead a high-performing team, innovate service solutions, and monitor departmental objectives. Competitive benefits include wellness activities, healthcare options, and generous staff discounts.

Benefits

Healthcare Cash Plan options

Fully funded apprenticeship programmes

Exclusive staff discounts

Free meals while on duty

Generous refer-a-friend bonuses

Qualifications

• Proven track record of driving standards and delivering exceptional guest experience.
• Innovative and reactive to various situations.
• Ability to monitor guest satisfaction and set departmental targets.

Responsibilities

• Lead the front office team to deliver high standards of guest service.
• Innovate and respond effectively to maintain service quality.
• Monitor guest satisfaction and drive continuous improvement.
• Build and develop a high performing front office team.

Job description

Overview

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda. The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like.

Responsibilities

• Lead the front office team to deliver high standards of guest service and operational efficiency.
• Innovate and respond effectively to a range of situations to maintain service quality.
• Monitor guest satisfaction, set departmental targets and objectives, and drive continuous improvement.
• Build and develop a high performing front office team across the division.

Benefits and career development

• A calendar of wellness activities including healthy lunches, wellbeing walks, pay day treats, and the annual #HealthyHabits campaign.
• Access to the Employee Assistance Programme (24/7, free confidential advice for you and your family).
• Healthcare Cash Plan options from 5 per month.
• Fully funded apprenticeship programmes.
• Internal development programmes to support growth within your role.
• Monthly and annual team member service awards to recognise achievements.
• Exclusive staff discounts for you, your friends and family, including:
• Valor team member rates at UK hotels, with rooms from 30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty.
• Access to high-street discounts on a range of shops and experiences.
• Up to 40% savings on a wide range of bikes with the Cycle To Work Scheme.
• Generous refer-a-friend bonuses (from 250).

Working patterns

We are open 7 days a week, 365 days a year and require a range of shifts and days. Great flexibility if required. Evenings and weekends are typically busier; shift patterns and contracted hours can be discussed at interview.