Front Office Manager - 4-Star Hotel - Birmingham

James Webber Recruitment; Birmingham; On-site; GBP 36,000 - 38,000; Full time

Job summary

A prominent hotel recruitment agency is seeking a Front Office Manager for a 4-star hotel in Birmingham, offering a salary of £36,000-£38,000 plus excellent benefits. In this senior leadership role, you will oversee the Front Office operations, ensuring exceptional guest experiences while leading a dedicated team. Ideal candidates will have strong experience in a similar hotel environment and a passion for team and service excellence.

Benefits

Excellent benefits

Genuine career progression opportunities

Supportive team environment

Qualifications

• Proven experience in a 4-star hotel or similar high-volume environment.
• Ability to lead and motivate a diverse team.
• Strong customer service skills.

Responsibilities

• Lead the Front Office department and team.
• Ensure high service standards and guest satisfaction.
• Manage team culture and employee engagement.

Skills

Leadership

Guest experience management

Strong communication

Team culture development

Job description

Overview

Front Office Manager - 4-Star Hotel | Birmingham | £36,000-£38,000 + Excellent Benefits

Take the lead in one of Birmingham's most-loved 4-star hotels and run a Front Office operation that consistently delivers exceptional guest experiences.

Whether you're an experienced Front Office Manager or a Reception Manager ready to step up, this is a senior rooms leadership role where your ideas are valued, your development is supported, and your impact is visible from day one.

Why this role stands out

• Lead the full Front Office department - including Reception, Night Manager, and Night Team - in a busy, branded hotel.
• Work with a respected hotel group known for investing in its people and offering genuine progression into Rooms Division or Operations Management.
• Take real ownership of service standards, guest experience, and team culture - your leadership will shape the guest journey.
• Join a hard-working but FUN team where people enjoy coming to work and supporting each other daily.

What you\'ll bring

• Strong experience as a Front Office Manager or senior Reception leader in a 4-star or high-volume hotel (independent o...