Front Office Manager

Fire Group; Fareham; On-site; GBP 34,000; Full time

Job summary

A leading hospitality company in Fareham is looking for an exceptional Front Office Manager to manage a high-performing team and drive standards. Offering a competitive salary of £33,600 plus incentives, the role provides opportunities for career growth and innovative service management. Ideal candidates will have experience in similar roles and strong communication skills.

Benefits

Generous Staff Discounts in Hotels

Friends & Family Discounts

Meals provided on Duty

Employee Assistance & Discounted Healthcare

Career growth opportunities

Qualifications

• Extensive experience as a Front Office Manager or Reception Manager.
• Excellent communication and interpersonal skills.
• Strong commercial expertise and ability to drive standards.
• Proficient in using hotel management software.

Responsibilities

• Manage a high-performing team to ensure exceptional guest service.
• Monitor guest satisfaction and set departmental targets.

Skills

Excellent communication skills

Team leadership

Commercial expertise

Adaptability

Education

Relevant hospitality or customer service qualifications

Tools

Hotel management software

Job description

Overview

Front Office Manager

Hotel full of personality is seeking an exceptional Front Office Manager to join the team. This permanent role offers a competitive salary of £33,600 per annum plus incentives and the opportunity to lead with purpose and vision, driving standards and delivering an exceptional guest experience.

Responsibilities

As the Front Office Manager, you will be the face & personality of the hotel, responsible for managing a high-performing team and ensuring our guests receive the exceptional service they deserve, 365 days a year.

• Innovative and reactive to a range of situations.
• Responsible for monitoring guest satisfaction and setting departmental targets and objectives.

Preferred Requirements

• Extensive experience as a Front Office Manager or Reception Manager, with a proven track record of success or an Assistant Front Office Manager looking for the next step.
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
• Strong commercial expertise and the ability to drive standards and improve performance.
• Proficient in using hotel management software and technology to streamline operations.
• Flexible and adaptable, with the ability to work a range of shifts and days to meet the needs of our 24/7 operation.

Preferred Qualifications

• Relevant hospitality or customer service qualifications.
• Experience in a similar role within the hospitality industry.
• Commitment to ongoing professional development and training.

The Package / Benefits / Opportunities

• Starting Salary of £33,600 plus Incentives.
• Generous Staff Discounts in Hotels in Group.
• Friends & Family Discounts.
• Meals provided on Duty.
• Generous Benefits.
• Employee Assistance & Discounted Healthcare.
• Career growth.

Why Apply with Fire Group?

At Fire Group, we’re here to help you take the next step in your career. As a trusted recruitment partner in Hospitality, Leisure, Healthcare, and Industrial sectors, we connect talented professionals with the right opportunities.

Our service is completely free to candidates — and we’ll only contact you about roles that match your skills and experience.

We may also reach out with future opportunities to support your career, but you can opt out anytime by emailing [e-mail].

️ Please note: We can only accept applications from candidates who have the legal right to live and work in the UK.