Front of House Team Member - GBK Norwich

Gourmet Burger Kitchen - Boparan Restaurant Group; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A popular restaurant chain in Norwich is looking for enthusiastic Front of House team members. You will be responsible for greeting guests, taking orders, and ensuring a pleasant dining experience. Ideal candidates should have good customer service skills and thrive in a lively environment. Join us and enjoy great perks including discounts and career development opportunities.

Benefits

50% off total bill for you and 5 friends

Exclusive discounts via BRG Spark App

20% off at Carluccio’s retail gift shop

Access to advanced pay with Wage Stream

Bonus scheme for referring friends

Career development opportunities

Flexible working opportunities

Qualifications

• Previous experience in a customer-facing role is a plus.
• Friendly, approachable, and enjoy making people’s day better.
• Thrive in a busy environment with hustle and bustle.
• Works well with others and values collaboration.
• Adaptable and ready to step in wherever needed.

Responsibilities

• Greet every guest with a smile.
• Take orders, serve food, and ensure guests enjoy their meal.
• Know the menu to help guests choose meals.
• Keep the dining area clean and welcoming.
• Collaborate with kitchen staff to deliver orders.

Skills

Customer service

Teamwork

Flexibility

People skills

Energy & enthusiasm

Job description

Join the GBK Front of House Team!

Do you have a passion for people and a love for delivering outstanding customer service? Gourmet Burger Kitchen (GBK) is searching for enthusiastic Front of House team members to join our vibrant crew. If you’re ready to bring your energy and hospitality skills to help create memorable dining experiences, this is the perfect role for you!

What You’ll Be Doing:

• Warm Welcomes: Greet every guest with a smile, making them feel valued and excited to dine at GBK.
• Seamless Service: Take orders, serve food, and ensure that each guest enjoys their meal in a friendly, efficient manner.
• Menu Mastery: Know our menu inside out, helping guests choose the perfect burger and sides to match their tastes.
• Attention to Detail: Keep the dining area clean, tidy, and welcoming, ensuring that every table is ready for the next guest.
• Teamwork: Collaborate with the kitchen staff to deliver orders quickly and efficiently, ensuring our guests always receive the best service.

What You Bring:

• Experience: Previous experience in a customer-facing role is a plus, but a great attitude is essential.
• People Skills: You’re friendly, approachable, and enjoy making people’s day better.
• Energy & Enthusiasm: You thrive in a busy environment and love the hustle and bustle of a lively restaurant.
• Team Spirit: You’re a team player who works well with others and understands the importance of collaboration.
• Flexibility: You’re adaptable and ready to step in wherever needed to keep things running smoothly.

What’s in It for You:

• Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
• Unlock exclusive discounts on thousands of online and high‑street retailers, plus restaurants, through our BRG Spark App.
• Stock up on favorites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get paid when you need it with Wage Stream, offering access to advanced pay.
• Refer friends and earn with our bonus scheme.
• Skyrocket your career: Excellent opportunities for career development across our diverse brand portfolio.
• Work your way: Enjoy flexible working opportunities that suit your lifestyle.

Ready to Join the GBK Family? If you’re passionate about delivering top‑notch service and creating unforgettable dining experiences, we want to hear from you! Apply now to become a Front of House team member at Gourmet Burger Kitchen and help us continue serving up smiles and the best burgers in town.