Front of House Team Member

Fenwick Limited; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-respected hospitality company in Newcastle upon Tyne is looking for Front of House team members to enhance customer experiences in their restaurants. This role offers a flexible contract with 16 to 36.5 hours per week, promoting work-life balance. Ideal candidates should have a customer-facing background and strong communication skills. Attractive perks include discounts, annual leave, and wellness support.

Benefits

Up to 25% discount in all Fenwick stores

28 days annual leave, increasing to 33 days

Retail, Leisure & Hospitality discounts

24/7 GP and wellbeing support

Pension scheme

Qualifications

• Proven experience in a customer-facing role within a restaurant.
• Ability to maintain a positive attitude in changing demands.
• Willingness to learn and grow in the hospitality sector.

Responsibilities

• Provide authentic and natural service to customers.
• Maintain cleanliness and tidiness in the restaurant.
• Share menu knowledge with customers.

Skills

Customer-facing experience

Adaptability to fast-paced environments

Passion for hospitality

Excellent communication skills

Interpersonal skills

Job description

Overview

Do you have what it takes to join our team as one of our Front of House team members? We are looking for people who are dynamic and driven will help ensure our customers experience our famous hospitality when visiting our restaurants in Newcastle!

Unlike many roles in hospitality, our roles do not include late night working giving a rare and much sought after, work life balance.

We have temporary contracts ranging from 16 - 36.5 hours per week until the end of February 2026 with opportunities for permanent roles in the New Year.

Additionally, we have limited permanent contracts ranging from 20 - 36.5 hours per week.

Please note that our roles in Mason & Rye and The Terrace are not eligible for service charge.

What does it mean to be a Front of House Team Member at Fenwick?

Our Front of House team members enrich our customers\' experience whilst dining with us, ensuring our customers leave with a lasting impression. The team provides authentic and natural service, working together to ensure the restaurant is clean and tidy and sharing knowledge of the menu with customers.

What do we look for?

• A proven track record in a customer-facing role within a full-service restaurant


• Adaptable to changing demands and able to maintain a positive attitude in a fast-paced environment


• Demonstrates a passion for the hospitality industry and a willingness to learn


• Excellent communication and strong interpersonal skills are essential for this role

When you join Fenwick, you\'ll receive:

• Up to 25% discount in all Fenwick stores and fenwick.co.uk.


• 28 days annual leave, inclusive of Bank Holidays, increasing by 1 day each year to a maximum of 33 days (pro rata to the length of your contract)


• ‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products.


• WeCare -24/7 GP, wellbeing advice & support service.


• Pension scheme.


• You will also be entitled to join the tronc system for eligible restaurants, which is operated and controlled independently

About Fenwick and Our Restaurants

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers\' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

Building upon the success of our 15 own-bought restaurants and esteemed restaurant concession partners across our 8 stores, our restaurant business offers an unparalleled dining experience, epitomizing the renowned Fenwick hospitality.