Front of House Team Member

Vanda's Kitchen; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant café in London is seeking a customer-focused individual to join their team. In this role, you will greet customers, act as a liaison between customers and the kitchen, and ensure high standards of service. Ideal candidates will have experience in customer service and knowledge of gluten-free practices. This full-time position offers competitive hourly pay.

Benefits

Meals provided

Qualifications

• Previous experience in a customer service role, face to face.
• Strong communication skills both written and verbal.
• Experience handling and resolving customer issues.

Responsibilities

• Greet customers with a nice manner as they enter the shop.
• Act as the point of contact between the customer and the kitchen.
• Prepare coffees and complete taken orders.

Skills

Customer service experience

Communication skills

Confident public speaking

Ability to work in a fast-paced environment

Experience in gluten-free kitchen

Job description

Overview

Vanda’s Kitchen have a café/store in St Paul’s London. Do you have a passion for delivering a high-quality customer-focused service? This role will give you the opportunity to make a real impact on our customer’s journey by being a main point of contact and delivering a high standard of customer service. At the core of our values is our commitment to deliver exceptional customer service and experience. Do you have real barista experience, confidence with pastry preparation and gluten-free separation, including changing gloves, etc.

Responsibilities

• To greet customers with a nice manner as they enter the shop.
• To act as the point of contact between the customer and the kitchen.
• To be able to prepare coffees and basic kitchen jobs to complete taken orders.
• To demonstrate an understanding of the menu and the options available to the customer.
• To report any issues to the head chef immediately.
• To be confident in speaking to the public.

Key Skills & Qualifications

• Previous experience of a customer service role, face to face.
• Experience of handling and resolving customer issues, with a first-time-right attitude.
• Strong communication skills both written and verbal.
• Experience of working in a fast-paced environment with the ability to navigate through change.
• Experience in a gluten-free kitchen/shop is advantageous.

Experience

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: TBC
• Salary: £12.22 – £13 hourly
• Benefits: Food

About Vanda's Kitchen

Vibrant company making delicious dishes to go to customers homes and offices around London