Front of House Receptionist

PROception; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious client service provider in London is seeking an experienced individual for a customer service role at the Front of House Reception. Responsibilities include managing visitor expectations, providing high levels of client care, and supporting administrative tasks. Candidates should have at least 5 years of experience in hospitality or customer service. This position offers a competitive salary and various employee benefits, including training opportunities and a pension scheme.

Benefits

Competitive salary

Training and development opportunities

Employee discount scheme

Social events

Pension scheme

Employee mental health assistance helpline

Recognition schemes

Qualifications

• Professional, highly driven individual with enthusiasm for customer service.
• 5 years of verifiable work history in hospitality or customer-facing roles.
• Ability to interact with diverse clientele and maintain confidentiality.

Responsibilities

• Provide an exemplary first impression at reception.
• Ensure visitors experience the full customer journey.
• Manage incoming calls and inquiries efficiently.
• Provide administrative support as needed.

Skills

Customer service

Interpersonal skills

Proactive approach

Attention to detail

Computer literacy

Tools

Microsoft systems

Job description

Job Purpose

We are seeking an experienced individual who has an extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception.

Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers and internal associates.

This amazing opportunity operates on a permanent contract for one of our prestigious clients, where you will be dedicated to the portfolio and work across various sites.

The pay rate for this role£16.12, working Monday to Friday between the hours of 8am-6pm site dependant.

You will receive 28 days annual leave, inclusive of bank holidays.

At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.

Key Responsibilities

Provide a professional first impression, beyond client / visitor expectations

Ensure all visitors and guests experience the full customer journey

Be seen as a visible customer focused professional by being proactive and greet clients, guests and visitors where possible

Anticipate and action client requirements in a professional manner and provide a consistent professional service at all times

Engagement in Customer events and pop-ups organised by the client for the occupiers

Keeping a track of the Essential items available in reception and ordering when necessary

Issue visitor passes using agreed sign in and out policies and procedures

Arranging travel for guests, clients or visitors as and when required.

Ensure set up and service of rooms are to client specifications at all times

Manage stock par levels of office stationery and supplies

Ensure the reception area is kept clean, tidy and well presented at all times.

Handle all incoming telephone calls and enquiries in an efficient and sincere manner

Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.

Provide administrative support if and when required.

Person Specification

Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

Is self-disciplined and can work independently using initiative

Holds a true passion for high standards of customer service delivery

Previous experience in hospitality or a customer service facing role

Excellent interpersonal skills and the ability to interact with people at all levels

Consistently well presented in line with company / client standards

Look for opportunities to enhance client / visitor experience

Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail

Maintain and practice a high degree of confidentiality at all times

Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage.

5 years of verifiable work history

What We Offer

• A highly competitive salary within the corporate sector
• CPD- Bespoke Training, Learning & Development opportunities
• Licence Upskill- where applicable
• Perk Box- Employee discount scheme
• Laundry service for tailored uniform
• Cycle to Work Scheme
• Social events and activities
• Pension scheme
• Employee mental health assistance helpline
• Recognition schemes including our employee of the month programme
• Employee HSF Scheme

The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work.