Front of House - Reception

ISS; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A world-leading facility management company in the UK is seeking a Customer Experience Coordinator. In this role, you will be the first point of contact, providing exceptional customer service and supporting high-profile events. You should have excellent communication skills, be highly organized, and thrive in a confidential environment. This position offers opportunities for career growth in a diverse and inclusive work environment.

Qualifications

• Natural host with verbal and written communication skills.
• Experience in a confidential environment.
• People-oriented, thrives on creating positive experiences.

Responsibilities

• Prepare visitor passes and register customers per security policies.
• Coordinate VIP access requirements.
• Greet customers and visitors professionally.
• Assist with room bookings and setups.
• Support management with high-profile events.

Skills

Excellent communication skills

Highly organised

Microsoft Office skills

Attention to detail

Ability to work under pressure

Job description

Job Description

In this role, you will be the first point of contact for visitors and colleagues, ensuring a seamless and memorable experience.

You will work closely with security and ministerial departments, organise VIP access, and support high-profile events, all while maintaining confidentiality and delivering exceptional customer service.

Key Responsibilities

• Prepare visitor passes and register all customers and visitors in line with security policies and procedures.
• Liaise with ministerial departments and coordinate VIP access requirements.
• Work closely with security teams to maintain a safe and secure environment.
• Welcome and greet customers, visitors, and colleagues in a friendly and professional manner.
• Act as the main point of contact for customer requests and enquiries.
• Answer telephone calls promptly and assist with room bookings and set-up.
• Support the onsite management team with high-profile events and workplace experience initiatives.
• Capture client requirements for future visits and share feedback with the team to enhance service delivery.

Professional and Personal Competencies / Qualifications

• A natural host with excellent communication skills (verbal and written).
• Highly organised, adaptable, and able to work under pressure.
• Strong Microsoft Office skills and attention to detail.
• Ability to work in a highly confidential environment.
• A people person who thrives on creating positive experiences for others.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.