Front of House Lead — Guest Experience & Service

RedCat Pub Company; Doncaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality firm in Doncaster is seeking a Front of House Team Member to deliver outstanding service and enhance guest experience. You will guide guests through the menu, take orders, and ensure a smooth dining experience. The ideal candidate has strong guest service skills, is a team player, and possesses a passion for hospitality. This role offers opportunities for progression within a growing company and includes various employee benefits such as discounts and a wellness program.

Benefits

Share of tips (Tronc)

25% discount on food and drinks

Opportunities to progress

Financial wellbeing programme

Employee recognition scheme

Discounted staff meals

Apprenticeship & skills development programmes

24/7 training access

Wellness programme

Qualifications

• Attention to detail and ability to multitask in a busy environment.
• Passion for hospitality and guest satisfaction.
• Confidence in explaining menu items and handling special requests.

Responsibilities

• Greet and seat guests, take orders, and deliver food and drinks promptly.
• Explain dishes and specials, including allergens.
• Recommend dishes and promotions to boost sales.
• Ensure tables are maintained to standards.
• Collaborate with colleagues and kitchen for smooth service.
• Resolve guest concerns quickly and professionally.
• Process orders and payments using EPOS systems.
• Keep service areas tidy and organized.

Skills

Guest Service

Menu Knowledge

Upselling

Teamwork

Problem-Solving

Cleanliness

Job description

A hospitality firm in Doncaster is seeking a Front of House Team Member to deliver outstanding service and enhance guest experience. You will guide guests through the menu, take orders, and ensure a smooth dining experience. The ideal candidate has strong guest service skills, is a team player, and possesses a passion for hospitality. This role offers opportunities for progression within a growing company and includes various employee benefits such as discounts and a wellness program.