Front of House Host (Full & Part Time) OTE 17 Pounds

London Bridge Rooftop; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A vibrant outdoor bar in London is seeking enthusiastic front-of-house staff to provide a welcoming experience to guests. The role involves managing reservations, assisting staff, and ensuring excellent customer service. With a competitive salary of £12.21 per hour plus tips, this position offers a fun and friendly working environment with staff meals and up to 28 days of holiday.

Benefits

Staff food and drinks on shift

Up to 28 days of holiday

Fun and friendly working environment

Qualifications

• Previous work experience as a Host/Hostess or waiter/waitress.
• Ability to think on your feet, adapt and quickly solve problems.
• Availability to work in shifts as needed.

Responsibilities

• Welcoming guests to the venue.
• Manage reservations to maximise venue occupancy.
• Assist wait staff as needed.

Skills

Excellent communication skills

Strong organisational skills

Confident and lively demeanor

Demonstrable customer-service skills

Tools

Collins reservation system

Job description

Overview

London Bridge Rooftop is a 240-capacity outdoor bar across from the Shard with top-notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home. We're looking for outgoing, confident and lively front-of-house staff to come and join our fun and friendly family and with a salary of £12.21p ph + service charge (currently around £5ph). OTE £17.

The Role

We are looking for full and part-time front-of-house hosts or hostesses (with the most or mostess) to join our team and be our guests\' first point of contact.

For this role, you should have solid organisational and people skills to ensure our guests have a positive experience from arrival until departure. We want them to feel like friends coming to their favourite place and you\'re their BFF.

Ultimately, you’ll ensure we provide excellent customer service and a warm, welcoming experience to our guests. We\'ll provide a fun working environment and an outgoing team to create the best experiences for everyone!

Main Responsibilities

• Welcoming guests to the venue
• Escort customers to assigned tables and provide necessary information
• Ensure that tables are informed when their reservation is nearly finished and tables are cleared in time for the next guest
• Manage reservations to maximise venue occupancy
• Maintain a clean reception area
• Cater to guests who require extra attention
• Address customer\'s email and social media queries
• Assist wait staff as needed
• Greeting customers upon their departure
• Bringing the vibes and chat that will make customers want to leave a 5-star review about how great you were
• Excellent communication skills (via email and in-person)
• Ability to work as part of a team
• Confident, attentive and lively
• Previous work experience as a Host/Hostess or waiter/waitress
• Understanding of booking and reservation systems especially Collins
• Experience in managing reservations
• Ability to think on your feet, adapt and quickly solve problems as they arise
• Ability to work under pressure in a fast-paced environment
• Demonstratable customer-service skills
• Strong organisational skills with the ability to monitor the entire venue
• Availability to work in shifts as needed
• Good physical condition to walk and stand during an entire shift
• Ability to work with a welcoming friendly demeanor even on a hectic day

What we are offering

• Salary of £12.21p h + service charge (currently around £5ph) OTE £17
• Job Types: Full-time and part-time
• Staff food and drinks on shift
• Up to 28 days of holiday
• Fun and friendly working environment