Front of House (FoH) Network Team Member

ISS Facility Services; Old Woking; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading facility management company in the UK is seeking a Front of House Network Team Member to deliver high-quality, client-facing service. Responsibilities include welcoming visitors, managing communications, and ensuring compliance with client policies. The ideal candidate will have strong interpersonal skills and a proactive approach. This role offers opportunities for career growth and a commitment to diversity and inclusion.

Qualifications

• Professional appearance with a positive, client-focused attitude.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to adapt quickly to new environments and teams.
• Excellent organizational skills with multitasking capability.
• Proactive mindset with strong problem-solving skills.
• High attention to detail with commitment to service standards.
• Reliable team player capable of working independently.

Responsibilities

• Provide a professional front-of-house service to visitors.
• Support meetings and training room bookings effectively.
• Maintain cleanliness and presentation of reception areas.
• Manage Helpdesk requests and resolve maintenance issues.
• Assist with site operations, including room setups.
• Ensure compliance with Health & Safety standards.
• Act as a designated First Aider and Fire Warden.

Skills

Professional appearance

Strong interpersonal and communication skills

Excellent organizational skills

Proactive, solutions-focused mindset

Attention to detail

Job description

ISS Front of House Network Team Member

Location: Surrey, KT16 0RS
Hours of work: 45
Contract Type: Permanent

This role is INTERNAL ONLY and we are not accepting external applications at this time. External applicants' applications will not be considered.

We are seeking a Front of House Network Team Member to support client sites across the UK. The role involves delivering high-quality, client-facing service, representing ISS Head Office, and ensuring a seamless visitor experience.

Key Responsibilities

1. Provide a professional front-of-house service, including welcoming visitors, managing calls, emails, calendars, and access systems.
2. Support meetings, training room bookings, AV setup, and catering to deliver excellent client and visitor experiences.
3. Maintain cleanliness and presentation of reception, communal areas, and office supplies.
4. Manage Helpdesk requests and oversee resolution of maintenance issues across sites.
5. Assist with site operations, including manual handling, room setups, and relocations between Samsung sites as needed.
6. Ensure compliance with client policies, ISS procedures, confidentiality, and Health & Safety standards.
7. Act as a designated First Aider and Fire Warden to support a safe working environment.

Qualifications and Skills

• Professional appearance with a positive, client-focused attitude.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to adapt quickly to new environments, teams, and changing priorities.
• Excellent organizational skills with the ability to multitask effectively.
• Proactive, solutions-focused mindset with strong problem-solving skills.
• High attention to detail and commitment to maintaining service standards.
• Reliable team player capable of working independently with initiative.

About ISS

ISS is a leading workplace and facility management company dedicated to connecting people and places to improve the world of work. We prioritize high standards, innovative solutions, and caring people to help our customers achieve their goals.

We offer a challenging and rewarding career environment where everyone has the opportunity to develop, grow, and make a difference. ISS is committed to diversity and inclusion, welcoming applicants of all backgrounds.