Front of House Assistant

Hymans Robertson; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company in Edinburgh is looking for a Front of House Assistant to provide essential reception services. The full-time role includes greeting clients, managing calls, and maintaining meeting room schedules. Strong communication and organisational skills are vital, along with experience in customer-facing roles. The company offers hybrid working, a flexible benefits package, and support for professional development.

Benefits

Flexible employee benefits

On site mental health assistance

Paid volunteering leave

Access to learning portal

Regular social activities

Qualifications

• Previous experience in a customer facing role would be advantageous.
• Ability to work independently and collaboratively as a team.

Responsibilities

• Act as the first point of contact and provide professional reception services.
• Maintain meeting room schedules and manage bookings.
• Support events with room setup and catering.

Skills

Strong efficiency and punctuality

Confident & polite telephone manner

Working knowledge of Microsoft Office

Excellent communication skills

Exceptional organisation and time management skills

Excellent team working skills

Tools

Microsoft Teams

Job description

The Vacancy

We have an exciting new opportunity for a Front of House Assistant to join our Facilities team, based in Edinburgh.

The role is full-time and will involve working Monday to Friday.

What will your role look like?

You’ll act as the first point of contact, providing professional reception services including greeting clients and staff, managing calls via Microsoft Teams, and coordinating visitor sign‑in. Our Front of House team is responsible for maintaining meeting room schedules, handling booking taxis and couriers, managing stationery supplies, and ensuring catering and kitchen areas are clean and well‑stocked. You’ll be involved with supporting events with room setup and catering, overseeing deliveries and support calls, and assisting the Facilities Coordinator and Senior Facilities Manager with various tasks.

This role follows a rotating weekly shift pattern of : 08 : 00 – 16 : 00, 09 : 00 – 17 : 00, 09 : 30 – 17 : 30

To enjoy and succeed in this role, you will have :

• Strong efficiency and punctuality
• Confident & polite telephone manner
• A working knowledge of Microsoft Office
• Previous experience in a customer facing role would be advantageous
• Excellent communication skills, both verbally and written.
• Exceptional organisation and time management skills.
• Excellent team working skills, with the ability to work on own initiative.
• Ability to work independently and collaboratively as a team.

We would also encourage applications from candidates who perhaps do not possess all the attributes and experience listed above but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support.

Benefits

In addition to a competitive salary and access to our profit share scheme, we offer :

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
• A collaborative and encouraging work environment where your thinking and ideas are encouraged.
• On site mental health and wellbeing assistance.
• A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award‑winning learning portal, Aspire.
• Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
• Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments – with the expectation of two ‘in‑office’ days per week.
• A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm.

Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment.