Front‑Door Employment Referral Advisor

BCP Council; Dorchester; On-site; GBP 30,000 - 34,000; Full time

Job summary

A local government authority in the UK is seeking a Supported Employment Referral Adviser to provide a welcoming triage service. This role focuses on helping individuals make informed choices about employment and training, offering guidance and support as needed. The adviser will engage with clients in various community settings to facilitate access to services and maintain positive relationships with local partners. Ideal candidates will possess strong customer service and communication skills, contributing significantly to enhancing employment outcomes within the community.

Benefits

Flexible working arrangements

Career development opportunities

Enhanced benefits package

Qualifications

• Experience in providing information and guidance to clients.
• Strong interpersonal skills to manage customer interactions.
• Ability to collaborate with external agencies effectively.

Responsibilities

• Provide front-door triage service, guiding individuals on employment choices.
• Develop and maintain relationships with partners for better service delivery.
• Record all enquiries following data protection protocols.

Skills

Customer service

Communication

Empathy

Problem-solving

Job description

A local government authority in the UK is seeking a Supported Employment Referral Adviser to provide a welcoming triage service. This role focuses on helping individuals make informed choices about employment and training, offering guidance and support as needed. The adviser will engage with clients in various community settings to facilitate access to services and maintain positive relationships with local partners. Ideal candidates will possess strong customer service and communication skills, contributing significantly to enhancing employment outcomes within the community.