Front Desk Member Experience Specialist

Planet Fitness - United FP Management, LLC; Lancaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative to create a positive experience for members and guests. You will provide exceptional customer service, manage front desk activities, and respond to inquiries professionally. Ideal candidates will have a customer service background and a passion for fitness. This role requires strong communication skills, reliability, and a positive attitude as you contribute to a supportive environment. Join the team dedicated to cultivating the Judgement Free Zone® for everyone.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering calls and checking members in.
• Respond to member questions and concerns timely.

Skills

Customer service experience

Strong listening skills

Problem-solving abilities

Upbeat and positive attitude

Reliability

Job description

A leading fitness franchise is seeking a Member Services Representative to create a positive experience for members and guests. You will provide exceptional customer service, manage front desk activities, and respond to inquiries professionally. Ideal candidates will have a customer service background and a passion for fitness. This role requires strong communication skills, reliability, and a positive attitude as you contribute to a supportive environment. Join the team dedicated to cultivating the Judgement Free Zone® for everyone.