Front Desk & Guest Services - FT, Central London

AWD online; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel services provider in Central London is looking for a Front Desk / Front of House Hotel Receptionist. This full-time role involves providing excellent customer service, managing guest inquiries, and supporting hotel operations. Ideal candidates should have strong communication and multitasking skills, along with experience in a customer-facing environment. Flexibility in working hours is essential for this position. Competitive salary offered with a permanent contract.

Qualifications

• Previous experience in a customer-facing or front of house role.
• Proven experience of delivering excellent customer service.
• Experience with administrative duties and maintaining accurate records.
• Ability to work flexibly across morning and evening shifts.

Responsibilities

• Provide welcoming and efficient service for guests.
• Handle guest enquiries and process reservations.
• Ensure smooth check-ins and check-outs.
• Maintain confidential guest records.

Skills

Customer service

Multitasking

Communication

Organisational skills

Tools

Hotel systems or booking/CRM software

Job description

A leading hotel services provider in Central London is looking for a Front Desk / Front of House Hotel Receptionist. This full-time role involves providing excellent customer service, managing guest inquiries, and supporting hotel operations. Ideal candidates should have strong communication and multitasking skills, along with experience in a customer-facing environment. Flexibility in working hours is essential for this position. Competitive salary offered with a permanent contract.