Front Desk Guest Experience Specialist

Hilton; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Greater London is seeking a Front Office Receptionist to provide exceptional reception services from check-in to check-out. The ideal candidate will have previous customer service experience, excellent communication skills, and a commitment to delivering high-quality service. Salary is £13.39 per hour, and benefits include a smart uniform, free meals during shifts, and opportunities for career growth.

Benefits

Smart uniform provided

Free and healthy meals

Career growth opportunities

Holiday: 28 days (increasing yearly)

Team Member Travel Program

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Excellent grooming standards.

Responsibilities

• Provide reception services for Guests from check-in through check-out.
• Achieve positive outcomes from Guest queries in a timely manner.
• Maximize room occupancy and use up-selling techniques.

Skills

Customer service

Communication skills

IT proficiency

Education

Completed high school certificate or equivalent

Job description

A leading hospitality company in Greater London is seeking a Front Office Receptionist to provide exceptional reception services from check-in to check-out. The ideal candidate will have previous customer service experience, excellent communication skills, and a commitment to delivering high-quality service. Salary is £13.39 per hour, and benefits include a smart uniform, free meals during shifts, and opportunities for career growth.