Front Desk Guest Experience Specialist

Genting Casinos UK Ltd.; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK leisure business is seeking a friendly receptionist to provide exceptional customer service at the front desk. The role involves welcoming guests, handling check-ins, and administration tasks. Candidates should have strong communication skills and a professional telephone manner. In return, the company offers competitive pay and a broad range of employee benefits, including a pension scheme, health support, and career development opportunities.

Benefits

Private GP helpline

Discount portal for retailers

Pension scheme

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Career development opportunities

Qualifications

• Previous reception experience is preferred but not essential.
• Ability to work various shifts, including nights and weekends.

Responsibilities

• Meet and greet all visitors professionally.
• Provide outstanding customer service during guest check-in.
• Perform various front-of-house tasks.

Skills

Customer service skills

Communication skills

IT skills

Telephone manner

Job description

A leading UK leisure business is seeking a friendly receptionist to provide exceptional customer service at the front desk. The role involves welcoming guests, handling check-ins, and administration tasks. Candidates should have strong communication skills and a professional telephone manner. In return, the company offers competitive pay and a broad range of employee benefits, including a pension scheme, health support, and career development opportunities.