Front Desk Agent

LGH Hotel Management; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading hotel management group in the UK is seeking a Front Desk Agent to deliver exceptional guest experiences. Responsibilities include welcoming guests, managing check-ins and check-outs, and handling inquiries with professionalism. Ideal candidates will have experience in a guest-facing role and strong problem-solving skills. This role offers a dynamic environment with various employee benefits, including discounts across the hotel portfolio, wellbeing support, and team recognition efforts.

Benefits

Employee discounts on room rates

Shopping discounts

Free meals on duty

Legal and money advice

Counselling sessions

Cycle to work scheme

Qualifications

• Previous experience in a front office or guest-facing role, ideally in a luxury or lifestyle hotel.
• A guest-first mindset with a calm, confident approach to problem-solving.
• Polished appearance and warm, professional demeanor.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Welcome guests with genuine hospitality and a polished presence.
• Manage check-ins, check-outs, and reservations efficiently.
• Handle guest queries and feedback with confidence and empathy.
• Collaborate with other departments for smooth service.
• Maintain accurate records and uphold brand standards.

Skills

Excellent communication skills

Multitasking

Organisational skills

Problem-solving

Job description

As a Front Desk Agent, you'll be the first impression and the lasting memory. You'll greet guests with warmth, handle requests with flair, and ensure every stay is seamless, stylish, and sincerely personal.

Responsibilities

• Welcome guests with genuine hospitality and a polished presence.
• Manage check‑ins, check‑outs and reservations with efficiency and care.
• Handle guest queries, requests and feedback with confidence and empathy.
• Collaborate with housekeeping, concierge and F&B to ensure smooth service.
• Maintain accurate records and uphold brand standards at every touchpoint.

Qualifications

• Previous experience in a front office or guest‑facing role, ideally in a luxury or lifestyle hotel.
• A guest‑first mindset and a calm, confident approach to problem‑solving.
• Excellent communication, multitasking and organisational skills.
• A polished appearance and a warm, professional demeanour.
• Flexibility to work shifts, weekends and holidays.

Benefits

• Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts – ranging from groceries, fashion, travel, utilities, days out and even holidays.
• Eye care.
• Free legal and money advice.
• Counselling sessions.
• Hospital and death benefit plans.
• Cycle to work scheme.
• Wellbeing tips and support fitness videos.
• Recipe ideas.
• Advice on keeping active and healthy living.
• Wellbeing podcasts and TV.
• Breathing exercises.
• 24/7 advice and support line.
• Team reward and recognition.
• Free meals on duty.