French Speaking Customer Service Specialist

VAT Vakuumventile AG; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading international valve manufacturer in the UK is seeking a detail-oriented order processing specialist fluent in French and English. In this role, you will manage client orders, issue invoices, and oversee customer service communications. Strong administrative skills and proficiency in MS Office are essential. The company promotes hybrid working and values your contributions to innovation and development.

Benefits

Flexible hybrid working options

Career development opportunities

Qualifications

• Fluency in French at a native level is required.
• Fluency in English is essential.
• Customer support and administrative experience is essential.
• Previous B2B experience is highly desirable.
• Competent user of MS Office, especially Excel.

Responsibilities

• Process client orders for French customers daily via the system.
• Create and issue invoices in compliance with revenue recognition terms.
• Manage overdue payments and enforce credit terms.
• Serve as the first point of contact for incoming calls and emails from French clients.
• Liaise with internal departments for smooth operations.
• Create new customer accounts and qualify clients using vetting procedures.
• Complete regular statistical reports for management and sales.

Job description

Location: Warwickshire, GB

Employment Type: Permanent

BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition : this is what VAT has stood for over 50 years.With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

YOUR CHALLENGES

• Order Processing – On a daily basis you will be processing client orders via the system for customers based in France. This will include liaising with internal departments to verify and authorise orders.
• Invoicing – Creating and issuing invoices in compliance with revenue recognition terms.
• Accounts Receivable – Dealing with overdue payments and enforcing credit terms.
• Customer Service Management – Managing all incoming call and email and being the first point of contact to the French client base.
• Internal Correspondence Management – Directly liaising with Accounts, Delivery and Distribution departments for a smooth running of the operations.
• CRM Management – Creating new customer accounts and qualifying clients by using vetting procedures.
• Report Management – Completing regular and statistical reports for the Management and Sales Division.

YOUR COMPETENCIES

• Must be fluent to native level in French
• Must be fluent in English
• Customer Support and Administrative experience is essential.
• Previous experience in a Business to Business capacity is highly desirable.
• Must be a competent user of MS Office including Excel.

Interested? Then we look forward receiving your online application.

You can expect a dynamic and successful company where innovation, courage, fairness, openness and transparency are encouraged and your ideas are welcome. We offer flexible options for hybrid working. Your development according to your strengths and aspirations in your career is of great importance to us.