French Speaking Customer Service Advisor

Apex Resource Management Ltd; Long Eaton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics management company in Long Eaton is looking for a French Speaking Customer Service Advisor for temporary maternity cover. The ideal candidate must be fluent in French and have experience in customer service, particularly in logistics. Responsibilities include assisting with overseas operations, dealing with British and French customers, and ensuring effective delivery planning. This role requires excellent communication skills, attention to detail, and teamwork. A rotating shift pattern of 37 hours per week will apply.

Qualifications

• Must be fluent in French (essential).
• Previous export administration experience, ideally within logistics.
• Proven high levels of customer service experience.
• Excellent communication skills for liaison with stakeholders.
• Strong attention to detail.

Responsibilities

• Assist in the set-up of overseas logistical operations.
• Deal with both British and French customers.
• Plan and organise deliveries effectively.
• Undertake all procedures from order input to delivery.
• Contribute to stock control and product issues.
• Ensure compliance with documentation requirements.
• Maintain a professional image with customers.
• Provide clerical support to the logistics process.
• Receive training to advise on the product range.

Skills

Fluency in French

Customer service orientation

Excellent communication skills

Attention to detail

Teamwork

Job description

Overview

French Speaking Customer Service Advisor – Long Eaton – Temporary Maternity Cover

Salary: 17.63 per hour

We are recruiting for an experienced French Speaking Customer Service Advisor, based in Long Eaton on a full-time contract basis. You will be required to be fluent in French and have experience in delivering excellent customer service whilst retaining and expanding the clients overseas customer and consumer base.

Responsibilities

• Assisting in the set-up and implementation of overseas logistical operations
• Dealing with both British and French customers and consumers
• Cost effective planning and organisation of deliveries whilst working within the necessary constraints of dates, routes, vehicle sizes and product quantities
• Undertaking all procedures from order inputting, allocation, selection and load completion to crediting and any associated paperwork to ensure customers receive the correct product
• Contributing to the control of stock and dealing with all products related issues
• Ensuring all credit notes are issued in the event of wrong / failed delivery and updating the internal system accurately
• Ensuring that all documentation complies with company directives and legislative requirements
• Promoting a professional image, whilst dealing appropriately with both internal and external customers
• Providing clerical and administrative support to the full logistics process
• You will receive full product training to ensure you can provide excellent advice and guidance on the complete product range

Qualifications — The Ideal French Speaking Customer Service Advisor

• Must be fluent in French (essential)
• Will have previous export administration experience, ideally within logistics
• Will be able to offer high levels of customer service whilst
• Will possess excellent communication skills, as this role will require extensive liaison with a variety of internal and external stakeholders
• Will have excellent attention to detail
• Will have the ability to work as part of a team

Working Hours

This role is worked on a 2-week 37-hour rotating shift pattern as follows :

08:00am – 04:30pm, Monday to Thursday; Friday 08:00am – 01:00pm

09:00am – 05:00pm, Monday – Thursday; Friday 08:00am – 03:30pm

Apply

Apply today for the French Speaking Customer Service Advisor position. All applications will be treated in the strictest confidence.