Freelance Luxury Brand Evaluator Automotive Project - Central & Coastal VA

CXG; Scotland; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading customer experience consultancy is seeking a Luxury Brand Evaluator to assess customer experiences in the luxury automobile sector. In this freelance role, you will choose assignments that align with your preferences, observe shopping experiences, and provide honest feedback to help refine luxury brands' services. The position offers flexible working hours, allowing you to work on the go with a mobile platform.

Benefits

Flexible working hours

Work on the go with mobile platform

Qualifications

• Must be 18 years of age or older.
• Passionate about improving customer service.
• Ability to discreetly observe and note experiences.

Responsibilities

• Choose and align assignments with personal preferences.
• Engage with sales associates in stores or online.
• Share feedback through questionnaires.

Skills

Understanding of the automobile industry

Ability to provide unbiased feedback

Good observational skills

Passion for automobiles

Job description

Overview

Are you a luxury automobile enthusiast who appreciates the finer details of high-end vehicles? If the answer is yes, we are looking for you!

As a Luxury Brand Evaluator, you will step into the world of luxury to discreetly assess customer experiences and provide critical feedback that helps brands refine their services, your insights will shape the future of luxury experiences.

What you will be doing

1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - visit boutiques, check ambience, experience luxury automotive showrooms, purchase online, evaluate after-sales services, or overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

• Must be 18 years of age or older.
• Good understanding of the automobile industry.
• Passionate about automobiles and improving customer service and retail environments.
• Enjoy interacting with people.
• Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
• Willingness to adapt to varying assignment types and industries.
• Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys

• This is a freelance, project-based position
• Flexible working hours