Fraud & Disputes Investigator — Remote & Equity

Lendable; City Of London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading fintech company is seeking a Fraud & Disputes Specialist to protect credit card customers from fraud and financial crime. Responsibilities include end-to-end ownership of complex investigations, resolving customer disputes, and improving operational processes. Ideal candidates will have prior experience in handling credit card fraud, be detail-oriented, and possess excellent communication skills. Join a dynamic team in an rapidly growing company with strong support for employee well-being and professional development.

Benefits

Best-in-class compensation, including equity

Flexible work from home options

Fully stocked kitchen

Health insurance coverage

Inclusive workplace environment

Qualifications

• Prior experience working with credit or debit card fraud, disputes, or chargebacks.
• Confidently navigate and resolve complex customer scenarios.
• Excellent written and verbal English communication skills.

Responsibilities

• Investigate and resolve complex third-party credit card fraud.
• Communicate empathetically with customers throughout the process.
• Identify trends and suggest improvements to workflows.

Skills

Credit or debit card fraud experience

Good knowledge of Mastercard rules

Empathy and professionalism

Organisational skills

Digitally savvy

Detail-oriented

Communication skills

Job description

A leading fintech company is seeking a Fraud & Disputes Specialist to protect credit card customers from fraud and financial crime. Responsibilities include end-to-end ownership of complex investigations, resolving customer disputes, and improving operational processes. Ideal candidates will have prior experience in handling credit card fraud, be detail-oriented, and possess excellent communication skills. Join a dynamic team in an rapidly growing company with strong support for employee well-being and professional development.