Fragrance Expert - Selfridges Oxford Street

CHANEL; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury global brand is seeking a Fragrance Expert to enhance client experiences and drive sales in their Fragrance category. In this role, you will promote CHANEL's unique offerings, build strong relationships with clients, and collaborate with your team to meet business targets. The ideal candidate will have a passion for fragrance, strong communication skills, and a proven ability to create memorable customer experiences. This position offers an opportunity to work within a committed environment focused on sustainability and personal growth.

Benefits

Private Medical Insurance

Pension and Life Assurance

Employee Assistance Programs

Retail Discounts

Arts & Culture Ticket Discounts

Qualifications

• Passion for creating a memorable client experience.
• Experience in a client-facing role.
• Strong understanding of the world of perfumery.

Responsibilities

• Contribute to overall performance and team targets.
• Provide expert consultations on fragrance.
• Drive sales of CHANEL products.
• Build and maintain client relationships.

Skills

Client relationship building

Fragrance workshops and events

Storytelling

Team collaboration

Job description

Fragrance Expert

Location: Selfridges Oxford Street

Contract: Permanent, 37.5 hours / weekly, any 5 in 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.

Your role @CHANEL :

Reporting into the Manager, your role at CHANEL is to contribute to the overall performance of the CHANEL Fragrance and Beauty account. Promoting key business objectives and KPI’s as appropriate and ensuring you work as a team to achieve personal and team targets.

You will provide a continued and elevated focus on CHANEL fragrance, delivering expert consultations which immerse clients further into the brand. Whilst you will need to take the lead and drive sales of CHANEL fragrance, you will also be expected to promote makeup and skincare.

What impact you can create at CHANEL :

You will create an exceptional experience for our clients which is authentic and tailored to their personal needs.

Contribute to the brand’s growth in the Fragrance market by acting as an ambassador.

Demonstrate the highest level of expertise within Fragrance

Take the client on a journey to discover the heritage of CHANEL and bring fragrances to life through storytelling.

Play an integral part in building CHANEL’s portfolio of clients through data capture in line with the brand’s expectations.

Take responsibility for driving the sales contribution to the overall performance on the counter.

Using your unique collection of strengths to enrich the overall experience.

Take ownership for the impact you make within the wider team

This is an impact-focused summary of the job and it’s helpful to note that responsibilities listed are not exhaustive; additional and more detailed duties will be shared during interview.

What you will bring to the role :

A collaborative and team focused approach

Ability to build relationships quickly and create a team spirit, with a flair for collaboration.

A sharing mindset that will continually nourish the client experience.

A personal passion for creating a memorable client experience.

A highly motivated and committed approach, with a can‑do attitude.

Experience of working in a client facing role

A confident approach in delivering Fragrance workshops and events to enrich the client’s experience.

Inspiring storytelling underpinned by expressive, descriptive and eloquent language.

A strong understanding of the world of perfumery

An understanding of how to drive the business and be adaptable to an ever‑changing retail environment.

You are energised by :

Working in a highly collaborative environment that encourages people to perform at their best.

Creating an inspirational and supportive work environment for your team.

Thriving in an environment where personal growth is encouraged.

The ability to showcase your Fragrance knowledge with your colleagues to further develop their understanding and skills.

Using empathy to understand client’s needs and identifying opportunities.

Contributing in the on‑going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas :

Restoring Nature and Climate

Investing in Circularity

Advancing dignity and prosperity

Promoting the autonomy of women

What you would gain from this experience :

Opportunity to work with one of the most well‑known luxury Global brands with a wealth of heritage.

You will be empowered to take ownership of your impact within the brand.

Additional training within fragrance to develop your skillset.

The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

Benefits at CHANEL :

Our employee benefits have been created to support you across your professional and personal life by offering you :

Physical Wellbeing: Private Medical Insurance covering pre‑existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax‑exempt bike and/or accessories.

Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more.

Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.

Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.

Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.

• Benefits are eligibility dependant and subject to change at any time.