Forecast & Planning Specialist - Hybrid Analytics Lead

Yorkshire Water; Leeds, Bradford; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading water service provider is seeking a Forecast & Planning Specialist in Leeds. This role involves ensuring optimal resource allocation in the Customer Management Centre, with responsibilities including effective staffing management and process improvement. Ideal candidates will have strong analytical skills and proven experience in dynamic environments, along with the capability to build stakeholder relationships. The position offers a competitive salary and benefits package, along with a hybrid working arrangement from 2026.

Benefits

Annual performance related bonus

Attractive pension scheme (up to 12% company contribution)

25 days annual leave plus bank holidays and a wellness day

Life assurance cover of 4 times pensionable salary

Health cash plan scheme and dental insurance

Retail savings scheme

Gym membership discounts

Qualifications

• Strong organisational skills and adaptability to priorities.
• Ability to build relationships and influence stakeholders.
• Experience managing initiatives from start to finish.

Responsibilities

• Ensure accurate resource allocation in the Customer Management Centre.
• Manage Annual Leave and Bank Holiday allocations.
• Develop close working relationships to enhance forecasting accuracy.

Skills

Proven analytical skills

Proven experience in a busy environment

Confidence in planning and managing workload

Experience with workforce management systems

Clear and confident communicator

Proactive in process improvement

Solid IT proficiency, including Microsoft Office

Job description

A leading water service provider is seeking a Forecast & Planning Specialist in Leeds. This role involves ensuring optimal resource allocation in the Customer Management Centre, with responsibilities including effective staffing management and process improvement. Ideal candidates will have strong analytical skills and proven experience in dynamic environments, along with the capability to build stakeholder relationships. The position offers a competitive salary and benefits package, along with a hybrid working arrangement from 2026.