Food Service Assistant

Sodexo UK; Derry/Londonderry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading catering service company in Northern Ireland is hiring for a food service team member to deliver excellent customer service while preparing and serving food and beverages. The candidate should have strong communication skills and a proactive approach to safety and cleanliness. Previous experience is preferred but not essential. This role offers various wellbeing benefits and opportunities for career growth.

Benefits

Unlimited access to wellbeing support

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan membership

Learning and development tools

Bike to Work Scheme

Qualifications

• Previous experience in food service or customer-facing roles preferred.
• Basic knowledge of food safety and hygiene standards.
• Strong communication and customer service skills.

Responsibilities

• Deliver customer service by preparing and serving food and beverages.
• Operate tills and manage cash handling.
• Ensure compliance with food safety regulations.

Skills

Customer service

Cash handling

Food safety knowledge

Communication skills

Teamwork

Job description

Springtown Industrial Estate, Derry, United Kingdom

Job Description

• What you will do: Deliver excellent customer service by preparing, presenting, and serving food and beverages to company and client standards.
• Support with the setup, replenishment, and cleaning of food counters, tables, and condiments.
• Operate tills, manage cash handling, complete sales controls, and maintain accurate records.
• Ensure food is stored, handled, and served safely in line with HACCP, health, and hygiene regulations.
• Refill vending machines, check stock deliveries, and record food and temperature checks as required.
• Assist with special functions and events, including those outside normal working hours.
• Maintain a clean, hygienic, and welcoming service environment at all times.
• Respond to customer feedback, escalate complaints, and report any incidents, accidents, or irregularities.

What you will bring

• Previous experience in food service, catering, or customer-facing roles (preferred but not essential).
• Basic knowledge of food safety, hygiene, and HACCP standards.
• Confidence in handling cash, operating tills, and completing related documentation.
• Strong communication and customer service skills with a friendly, professional approach.
• Flexibility to support different service areas and adapt to changing needs.
• Ability to work as part of a team and follow company processes and standards.
• Willingness to undertake training and continuously improve skills.
• A proactive, safety-conscious attitude with attention to detail and cleanliness.

Benefits and Perks

• Unlimited access to an online platform offering wellbeing support; An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing.
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme
• Sodexo UK and Ireland’s enhanced benefits and leave policies

Other

• Sector: Not Required
• Career Level: Not Required
• Candidate Requirements: Essential
• Minimum Experienced Required (Years): 0
• Minimum Qualification: No Qualification
• Desirable: Ability Skills: Hospitality, Interpersonal Skills; Competency Skills: Collaboration, Teamwork