Food Service Assistant

Baxterstorey; Blyth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Blyth is seeking a dedicated Food Service Associate to provide excellent customer service, assist in food preparation, and maintain high cleanliness standards. The ideal candidate should have GCSE education, be a team player with strong communication skills, and possess prior food service experience. The role offers great benefits including 28 days holiday, free meals on shift, and training opportunities.

Benefits

28 days holiday including bank holidays

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Access to employee assistance programme

Cycle to work scheme

Qualifications

• Excellent organisational and time management skills.
• Ability to work independently and as part of a team.
• Previous experience in food service or hospitality is essential.
• Basic knowledge of food safety practices is preferred.
• Strong attention to detail.

Responsibilities

• Prepare and serve food items according to correct portion sizes.
• Maintain cleanliness and organisation of the kitchen porter and dining areas.
• Assist customers with their orders and provide information about menu items.
• Operate service equipment correctly and safely.
• Collaborate with team members for smooth operations during busy periods.

Skills

Organisational skills

Time management

Communication

Customer service

Multitasking

Education

GCSE education or above

Job description

Overview

We are seeking a dedicated and enthusiastic Food Service Associate to join our team. In this role, you will be responsible for providing excellent customer service while assisting in the preparation and serving of food and beverages. Your contribution will ensure a positive dining experience for our customers, and you will maintain high standards of cleanliness and organisation within the food service area.

Responsibilities

• Prepare and serve food items according to correct portion sizes.
• Maintain cleanliness and organisation of the kitchen porter and dining areas, ensuring compliance with health and safety regulations.
• Assist customers with their orders, provide information about menu items, and accommodate dietary restrictions as needed.
• Operate service equipment correctly and safely: dishwashers, panini machine, toaster, coffee machine, etc.
• Monitor inventory levels of food supplies and report shortages to management.
• Collaborate with team members to ensure smooth operations during busy periods.
• Greet customers warmly and create a welcoming atmosphere.
• Serve food and beverages promptly, maintaining a high level of attention to detail.
• Utilise the point-of-sale system to process orders accurately.
• Handle cash and card transactions, adhering to cash handling procedures.
• Set up tables, chairs, and other dining areas before opening and arrange them appropriately.
• Clean and sanitize tables, counters, and service areas regularly.
• Ensure the café is clean and tidy by sweeping, mopping, and taking out rubbish.
• Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
• Work closely with the kitchen staff to ensure timely and accurate food delivery.
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
• Adhere to dress code policies and food safety and hygiene regulations to maintain a safe environment.
• Follow proper hand hygiene procedures and maintain personal cleanliness at all times.
• Work as part of a team and contribute to an inclusive, collaborative environment.

Qualifications

• GCSE education or above.
• Excellent organisational and time management skills, with the ability to multitask and prioritise in a fast-paced environment.
• Ability to work independently as well as part of a team, with a cooperative and positive attitude.
• Basic maths skills for cash handling and order processing.
• Previous experience in a food service or hospitality role is essential.
• Strong communication skills with a friendly and approachable demeanor.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Basic knowledge of food safety practices is preferred.
• Willingness to learn new skills and adapt to changing situations.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service.
• Spoken and written English is essential.

Personal Attributes

• Willingness to learn and progress
• Be honest and trustworthy
• Team player
• Respectful
• Flexible and adaptable to change
• Possess cultural awareness and sensitivity
• Demonstrate sound work ethics

Additional Information

For almost 20 years, our team has created hospitality experiences across diverse locations. We support your development with ongoing training and aim to provide a good work-life balance. We welcome applications from people of all backgrounds and are committed to inclusion. Costs and benefits may apply as per policy, including ED&I commitments and flexible hours to cover staffing needs.

Benefits

• 28 days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts on Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme