Food Hall Operations Manager - People & Customer Champion

Sainsbury's; Hoddesdon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking a Food Manager to ensure high standards and exceptional customer service across the food hall. The role involves coaching a team, managing operations, and delivering on performance indicators. Candidates should have experience in customer-facing leadership roles, a track record of raising performance standards, and the ability to manage complex people matters. Great benefits and a supportive work environment are offered.

Benefits

10-15% discount on shopping

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Track record of exceptional customer experiences.
• Experience leading teams in customer-facing settings.
• Leadership experience in high-volume operational environments.
• Success in delivering against KPIs.
• Experience managing complex people matters.

Responsibilities

• Role modelling and coaching for high standards.
• Managing compliance processes.
• Ensuring customer satisfaction.
• Performance management of team members.
• Assuming overall responsibility for store operations.

Skills

Line management experience

Customer service skills

KPI delivery

Employee relations management

Operational leadership

Job description

A leading UK retailer is seeking a Food Manager to ensure high standards and exceptional customer service across the food hall. The role involves coaching a team, managing operations, and delivering on performance indicators. Candidates should have experience in customer-facing leadership roles, a track record of raising performance standards, and the ability to manage complex people matters. Great benefits and a supportive work environment are offered.