Food & Beverage Team Member

National Trust; Tadworth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known heritage organization in the United Kingdom seeks a Food and Beverage Team Member. In this role, you'll deliver excellent service, maintain high food standards, and support kitchen operations. Flexibility is key, as shifts range from 9:00 am to 5:30 pm across weekdays and weekends, and no experience is needed. The position offers a zero-hour contract with opportunities for training and development, as well as a range of benefits including a pension scheme and discounts.

Benefits

Substantial pension scheme

Free entry for you and your family to National Trust places

Gym memberships and shopping discounts

Holiday allowance up to 32 days

Flexible working options

Qualifications

• No experience needed, but a willingness to learn is essential.
• Must be happy to work in a team or independently.
• Caring about providing great service is a plus.

Responsibilities

• Provide front-of-house service and welcome guests.
• Maintain high food and drink standards.
• Prepare and present food accurately.
• Support kitchen by preparing food as needed.
• Participate in induction and training sessions.

Skills

Teamwork

Customer service

Enthusiasm

Job description

Summary

The National Trust is renowned for its food and hospitality. We run 185 cafés, tea‑rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Member. In this role, you’ll be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

Contract details

• Zero‑hour contract – no guaranteed set hours each week, but flexible pattern.
• Fixed‑term until 6 September 2026.
• Hours: any time between 9:00 am and 5:30 pm, weekdays, weekends and bank holidays; no evening or split shifts.
• Salary: £12.25 per hour.
• Online assessment required – complete the online assessment instead of a CV or application form.

What you’ll be doing

• Front‑of‑house service – welcome guests, serve food and drink, provide outstanding service.
• Keep food and drink standards high – prepare, plate and plate presentation.
• Maintain displays and signage – ensure accuracy and a tidy appearance.
• Support kitchen team – help prepare food when required.
• Induction, training in allergens and food safety, mentoring and opportunities for further training.

Who we’re looking for

• No experience needed, but we’d love you if you’re:
• Happy to work in a team or on your own initiative.
• A people person who cares about giving great service.
• Enthusiastic and willing to learn.

Benefits

• Substantial pension scheme up to 10 % of basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme (for roles meeting the salary criteria).
• Gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days (plus holiday purchase scheme) subject to minimum criteria.
• Flexible working whenever possible.
• Employee assistance programme.
• Free parking at most Trust places.