Food & Beverage Team Member

National Trust; Snowshill; On-site; GBP 40,000 - 60,000; Part time

Job summary

A renowned hospitality organization in the United Kingdom is seeking a Food and Beverage Team Member to enhance customer experience and ensure memorable visits. The role includes welcoming customers, maintaining high service standards, and assisting with food preparation. Flexibility and teamwork are essential, and the position offers substantial benefits including a pension scheme and training opportunities. Ideal candidates are enthusiastic individuals who thrive in a team environment.

Benefits

Substantial pension scheme up to 10% of basic salary

Free entry to National Trust places for you, a guest, and your children

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym membership discounts

Holiday allowance up to 32 days

Flexible working opportunities

Employee assistance programme

Free parking at most Trust places

Qualifications

• Enthusiastic and willing to learn.
• A people person, who cares about giving great service.
• Happy to work in a team or on your own initiative.

Responsibilities

• Welcome and look after customers at the café.
• Maintain high standards of food and drink preparation and presentation.
• Assist the kitchen team with food preparation when needed.

Skills

Teamwork

Customer service

Adaptability

Attention to detail

Job description

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

About the National Trust

The National Trust is renowned for its food and hospitality. We run 185 cafes, tearooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us.

Position

We’re looking for a Food and Beverage Team Member. In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

This location is in a rural area, so please think about how you’d get here for work, before applying for the job.

Contract

• Type: zero‑hour contract, no guaranteed set hours each week. Flexibility required; schedules may change based on business needs. Role includes weekends and Bank Holidays but does not require evenings or split shifts.
• Duration: fixed term until 30‑Oct‑2026.
• Working pattern: typical shifts 7.5 hr, between 09:00‑17:30, including weekends. Property closed Dec‑Feb.
• Salary: £12.25 per hour.

Application: Instead of a CV or online application form, you’ll complete an online assessment.

Benefits

• Substantial pension scheme up to 10 % basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme (for roles that meet salary criteria).
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days related to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible.
• Employee assistance programme.
• Free parking at most Trust places.

What you’ll be doing

As a Team Member, your main focus will be front of house, dealing directly with people. You’ll welcome and look after everyone who comes to the café. With your love of working with people, your ‘can‑do’ attitude and your desire to provide an outstanding service, you’ll be ensuring everyone has an enjoyable time.

This is a lively business that’s constantly on the go, so teamwork and adaptability are crucial.

You’ll be keen to understand what people want, help them, and make recommendations. Keep standards of food and drink preparation and presentation high. Use your eye for detail to ensure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.

We’ll give you an induction that fits the job, training in allergens and food safety, and any mentoring needed. You can sign up for further professional training and development if you wish.

You can view the full role profile for this role in the attached document. You do not need to have all of the knowledge, skills and experience listed; this is just to provide a full picture of what’s possible.

Who we’re looking for

• Happy to work in a team or on your own initiative.
• A people person, who cares about giving great service.
• Enthusiastic and willing to learn.