Food & Beverage Assistant Apprentice

Royal Air Force; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality provider in the City of London is seeking a Food and Beverage Team Member. This role involves ensuring service areas are prepared for guests and providing excellent customer service. Candidates should possess communication skills, attention to detail, and a willingness to learn through an apprenticeship. Opportunities for career progression are available.

Responsibilities

• Ensure service areas are prepared before opening.
• Tailor communication techniques to customer needs.
• Comply with health and safety legislation.
• Handle transactions and payments securely.

Skills

Communication skills

Attention to detail

Customer care skills

Team working

Patience

Education

Food and Beverage Team Member Level 2 Apprenticeship Standard

Job description

Responsibilities

• Ensure that all service areas are prepared to the agreed standard by opening times
• Ensure that you read and understand all items on the menus and wine lists
• Ensure that you are aware of any items not available/in stock
• Serving and clearing of service areas should be carried out to the agreed standard
• To be alert at all times to the needs of members and inform managers/supervisors of any challenges
• Ensure all equipment is kept clean and in good order
• Be aware of member rules concerning public areas and ensure these are adhered to
• Identify opportunities and apply techniques to increase sales and improve customer experience
• Tailor communication techniques to meet customer needs and build rapport
• Maintain a safe, hygienic, and secure working environment
• Comply with health and safety legislation, regulations, guidelines and procedures
• Follow food safety and allergen legislation and procedures applicable to own role
• Use technology and equipment in line with business policy to meet customer needs
• Handle transactions and payments securely
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor
• Use professional methods of communication that are tailored to different situations, and individual and team needs
• Manage own time and workload, prioritising tasks
• Maintain and rotate stock according to life cycle and business processes
• Ensure equipment and technology faults and maintenance issues are reported promptly
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures
• Keep up to date with changes to products and processes
• Use feedback to improve own performance
• Reduce the waste of resources, taking sustainability into account, in line with business expectations
• Follows and supports equity, diversity and inclusion legislation and principles
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant

Training and Qualifications

• Training schedule
• Food and Beverage Team Member Level 2 Apprenticeship Standard
• All training on job
• Once a month review with Skills Coach to ensure progression
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills
• Attention to detail
• Customer care skills
• Team working
• Patience